# Introduction
[Português](https://translate.google.com/translate?hl=en\&sl=en\&tl=pt\&u=https%3A%2F%2Fhandbook.numundo.org%2F) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2F)
This Handbook was created as a centralized location where information about NuMundo, our vision and how to use our platform are transparent and publicly available. This is a constant work in progress as we are still growing and adding elements to the NuMundo platform. Please help us to make this handbook better by commenting within articles so we can further expand and clarify information.
**Help us improve the content of our Handbook!**
Comment on this handbook using the discussion feature as pictured below
Thank you!
# About NuMundo
[Português](https://translate.google.com/translate?sl=en\&tl=pt\&js=y\&prev=_t\&hl=en\&ie=UTF-8\&u=https%3A%2F%2Fhandbook.numundo.org%2Fabout-numundo.html\&edit-text=) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2Fabout-numundo.html)
## NuMundo : A Movement & Organization
NuMundo is envisioned as a global network of interlinked impact centers that provide consciousness transforming experiential education, where individuals can find their path and purpose.
**The mission of NuMundo the organization is to facilitate the transformation of individuals and the world through an interconnected network of impact centers which:**
* Connect and inspire everyday people to new, meaningful, holistic, experiential education, travel and work-trade opportunities. We want to link aspiration to experience, and passion to purpose.
* Support the growth and development of impact centers, by providing visibility, visitors, talent and useful tools to their projects and events.
**As a progressive movement we strive to:**
* Empower and enable people to reconnect with the natural world and community through alternative and accessible work/education opportunities.
* Facilitate the creation of regenerative communities through collaboration and knowledge sharing.
* Facilitate the new economic paradigm by building and actively living the change we wish to see in the world.
# Our Story
[Português](https://translate.google.com/translate?hl=en\&sl=en\&tl=pt\&u=https%3A%2F%2Fhandbook.numundo.org%2Fmore-history.html) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2Fmore-history.html)
NuMundo was birthed in April 2013 by co-founders David Casey, Erika Logie, Shayna Gladstone, and Jennifer Schmidt. They shared a vision of a network of interlinked “impact centers”. Impact Centers are land based projects that offers individual transformation, regenerative living education and strive to leave a positive local impact. An impact center could be an ecovillage, organic farm, yoga retreat center, or even a hostel, as long as they meet [this criteria](https://numundo.org/about#impactcenter).
NuMundo arose out of a need for better access to information and resources for both travelers and centers. The founder and visionary, David Casey, spent four years traveling to centers in Latin America and realized that there was no centralized channel for people to obtain trustworthy information about these locations and experiences. Over the years, hundreds of people asked him for advice on which places to go, and he understood the clear demand for the NuMundo platform.
David, Erika and Shayna had all helped to run impact centers in the United States and Latin America, and had themselves experienced the challenge of promoting the transformational experiences offered at these centers. They were determined to support these projects by making them more visible and connected through modern web technologies.
NuMundo released the first alpha version of an online platform in December of 2014, which was built using Drupal. We started as a simple directory and have continuously been developing features and strengthening our network, evolving into a booking tool for accommodation, work-trade positions, events, and other experiences at these centers. Our goal is not only to facilitate the experience of educational and transformational travel, but to also support centers by attracting talent and generating resources which will help them increase their local impact.
[**Click here to watch a video of our humble beginnings!**](https://vimeo.com/81271573)
In 2015, NuMundo was accepted into Startup Chile, a startup accelerator program based in Santiago, Chile. We were given a grant from the Chilean government for $30,000, which enabled us to rebuild the platform using more modern web technologies and create a completely custom interface. During this time, we were fortunate to meet Lukas Sommer, who became our tech lead and technical co-founder. The NuMundo team spent 6 months in Chile, working with local communities, impact centers and projects. We launched a beta version of our platform in June 2015.
After Startup Chile, we created a Crowdfunding campaign on [Indiegogo](https://www.indiegogo.com/projects/numundo-a-network-for-the-new-world#/) in the Fall of 2015. The money that we raised from our crowdfunding campaign enabled us to host a work retreat at [Finca Morpho](https://numundo.org/center/costa-rica/finca-morpho) in Costa Rica in March of 2016. During our work retreat, we built a booking tool to enable travelers to directly book retreats, work trades, volunteer opportunities, and accommodation through the platform. We launched this feature in June of 2016.
Today, we are still keeping the dream alive, working on new features to better serve our network of Impact Centers, event facilitators, and travelers. If you would like to give us feedback on which features you would like to see on the platform, please offer your input on our [Trello board](https://trello.com/invite/b/NuywXNKs/0a1561de31bf6add8ddb2d931bf53af5/numundo-platform-feedback).
# NuMundo Values
[Português](https://translate.google.com/translate?hl=en\&sl=en\&tl=pt\&u=https%3A%2F%2Fhandbook.numundo.org%2Fnumundo-values.html) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2Fnumundo-values.html)
This movement wouldn’t be complete without having these values as pillars of our actions to achieve our objectives.
* **Love for Nature:** We promote, experience and honor our connection with the planet and all life.
* **Transformation:** We believe in the potential and gifts of every individual. We are a channel to align passion and purpose, to facilitate self realization, personal development and inner-healing.
* **Integrity:** We believe and act in transparency, trust, accountability of choices and harmony in what we think, say, and do.
* **Regenerative Relations:** We establish mutually beneficial relationships with our customers, suppliers, partners staff, communities and all living things.
* **Diversity and Indigenous Wisdom:** We embrace diversity and strive to contribute to the revival, maintenance and sharing of traditions and ancestral knowledge.
* **Play:** We honor our accomplishments, acknowledging success and growth, through celebration of life and companionship with joy and chocolate.
# NuMundo Platform
[Português](https://translate.google.com/translate?hl=en\&sl=en\&tl=pt\&u=https%3A%2F%2Fhandbook.numundo.org%2Fnumundo-platform.html) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2Fnumundo-platform.html)
The NuMundo Platform is an ongoing passion project for our small team. We are doing our best to create something that is useful for all of our users, whether you are a center manager, a traveler looking for a transformational experience, or an event facilitator.
## Ways you can help us improve the platform:
* **Offer your input** on future features by commenting and voting on our [Trello](https://trello.com/invite/b/NuywXNKs/0a1561de31bf6add8ddb2d931bf53af5/numundo-platform-feedback) board
* **Comment on this handbook**
to let us know how it could be improved using the discussion feature as pictured below
* **Help us with development, design, marketing** and other tasks by [working with us](/get-involved/work-with-us)
* Support us with **adding new centers and experiences** by [becoming an ambassador](/get-involved/become-an-ambassador)
# Guide for Centers and Event Facilitators
[Português](https://translate.google.com/translate?hl=en\&sl=en\&tl=pt\&u=https%3A%2F%2Fhandbook.numundo.org%2Fnumundo-platform%2Fguide-for-centers-and-event-facilitators.html) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2Fnumundo-platform%2Fguide-for-centers-and-event-facilitators.html)
Thank you for taking the next step to becoming a part of the NuMundo platform! We appreciate your contribution, and are here to support you in your journey the best that we can. If you have any questions along the way, please reach out to contact \[at] numundo.org and someone will assist you!
## **If you are a center manager, follow these basic steps:**
1. [Add your center](/numundo-platform/guide-for-centers-and-event-facilitators/adding-a-center) profile
2. [Add stays to your center profile](/numundo-platform/guide-for-centers-and-event-facilitators/adding-stays-to-your-center-profile)
3. Add your "[Getting Paid](/numundo-platform/guide-for-centers-and-event-facilitators/getting-paid)" information
4. Optional: [add discount codes](/numundo-platform/guide-for-centers-and-event-facilitators/add-a-discount-code-coming-soon) to promote your stays!
## **If you are an event facilitator, follow these steps:**
1. [Add your experience](/numundo-platform/guide-for-centers-and-event-facilitators/adding-an-experience) profile
2. [Add stays to your experience profile](/numundo-platform/guide-for-centers-and-event-facilitators/adding-stays-to-your-experience-profile)
3. Add your "[Getting Paid](/numundo-platform/guide-for-centers-and-event-facilitators/getting-paid)" information
4. Optional: [add discount codes](/numundo-platform/guide-for-centers-and-event-facilitators/add-a-discount-code-coming-soon) to promote your stays!
# What are Impact Centers, Stays, & Experience?
## What are Impact Centers, Stays & Experience?
[Português](https://translate.google.com/translate?hl=en\&sl=en\&tl=pt\&u=https%3A%2F%2Fhandbook.numundo.org%2Fnumundo-platform%2Fdefinition-of-impact-center-and-experience.html) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2Fnumundo-platform%2Fdefinition-of-impact-center-and-experience.html)
An impact center is a land based project that offers individual transformation and regenerative living education, and strives to leave a positive local impact.
### An impact center could be an ecovillage, organic farm, yoga retreat center, or even a hostel, as long as they meet the following criteria:
* **Earth Care:** Their emphasis is on the whole-system sustainability and/or holistic health & well-being. (*i.e. A hostel that recycles does not qualify*)
* **Education:** Provides retreats, workshops, courses and/or work-exchange or volunteering. (*i.e. An ecolodge that only offers accommodation without educational experiences does not qualify*)
* **Accommodation:** Has the capacity to host individuals on-site for short or long term stays. The key is the educational engagement on the ground. **(***i.e. an urban community center that doesn't have capacity for hosting individuals does not qualify*)
### We prefer that an impact center also **has 1 of the following values:**
* Commitment to preserve indigenous culture
* Commitment to social impact on surrounding community
### **Typically, an impact center should fit under at least one category of center and at least one category of activity:**
* **Center categories:** retreat center, farm, ecovillage, intentional community, ecolodge, indigenous community, social project, ashram, nature preserve, education center
* **Activity categories:** permaculture, yoga, surfing, sacred medicine, holistic health, social outreach, natural building, medicinal plants, cultural exchange, renewable energy, authentic relating, water systems, tantra, meditation, dance
## What is a Stay?
A Stay is an bookable opportunity at the Impact Center. This could be:
* accommodation
* an event
* a work-trade
* miscellaneous items, like shuttles, day trips, tickets.
## What is an Experience?
An experience is essentially a multiple day event. An experience could be a retreat, festival or journey, as long as it offers individual transformation and/or regenerative living education, while striving to also leave a positive local impact. Experiences on NuMundo are usually offered at Impact Centers, but that is not a requirement.
#### **Both Impact Centers and Experiences go through an approval process to make sure that they meet our criteria.** It can be helpful to browse our directory of impact centers and experiences to get a better idea of the kinds of projects that we accept.
Note: if your center offers plant medicine as one of it's primary activities, we have a strict policy that one of our core members or ambassadors must have visited your center before it can be approved. If you are listing an experience whose primary activity is plant medicine, it must be hosted at an already vetted center. If you are a plant medicine center that would like to be vetted by an ambassador, please reach out to Bobby at bobby \[at] numundo.org for next steps.
# Adding a Center
[Português](https://translate.google.com/translate?hl=en\&sl=en\&tl=pt\&u=https%3A%2F%2Fhandbook.numundo.org%2Fnumundo-platform%2Fadding-a-center.html) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2Fnumundo-platform%2Fadding-a-center.html)
Before beginning the process of adding your center to the directory, please make sure that you have access to your logo and at least 7 high quality photos of your center. Look for photos that show a diversity of subjects, including nature, buildings, people, events, and food.
If you have any issues while uploading your profile, please don't hesitate to reach out to our team at **support \[at] numundo.org.**
## Steps for adding a center:
1. **Login** to your NuMundo profile.
2. **Click the "List Center" button**
at the top right of the page.
3. **Fill out all the required information.**
We have designed the center form so that it looks very similar to how your center profile will look once published. We hope you enjoy designing your profile by adding beautiful photos, a thorough written description, and as many details as possible, as this will help to attract more visitors. An ideal top profile photo would be 1400px wide x 500px tall.
4. Once you are finished, **hit the "Publish" button**, and your center profile will be sent to our team for approval.
5. After you have published your profile, **select "Return to dashboard"** to [add stays to your center](/numundo-platform/guide-for-centers-and-event-facilitators/adding-stays-to-your-center-profile). This is a **required** part of the process, as it is what enables visitors to automatically book accommodation, work-trades, volunteer positions, and events at your center! Note: one stay is required at a minimum, and that may be a work-trade stay (no money is exchanged hands). If you create a paid stay, you must also add [Payment Settings](/numundo-platform/guide-for-centers-and-event-facilitators/getting-paid) before your center can be approved!
# Adding an Experience
[Português](https://translate.google.com/translate?hl=en\&sl=en\&tl=pt\&u=https%3A%2F%2Fhandbook.numundo.org%2Fnumundo-platform%2Fadding-an-experience.html) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2Fnumundo-platform%2Fadding-an-experience.html)
Before adding your experience, make sure you have at least 7 beautiful pictures of your experience on hand. Look for high quality photos of the location, facilitators, people, activities, and food.
**Please note:** Experience profiles are our newest feature on the NuMundo platform. If you have any issues while adding your profile, please reach out to our team at **support \[at] numundo.org**. If you would like to offer suggestions for how we could make this feature better, please add your input on our [Trello](https://trello.com/b/NuywXNKs) board!
## Steps for adding an experience:
1. **Login** to your NuMundo profile.
2. **Click the drop down by your name** at the top right of the page and **navigate to "My Experiences"**
.
3. **Click the "New experience" button.**
4. **Fill out all the required information.** Like the center profile form, we have designed the experience form so that it looks very similar to how your experience will look once it is published. Make sure to add high quality photos, a thorough written description, and as many other details as possible, as this will help to attract more users to your experience. An ideal top profile photo would be 1400px wide x 500px tall.
5. Once you are finished, **hit the "Publish" button**, and your experience profile will be sent to our team for approval.
6. Once you have published your profile, **select "Return to dashboard"** to [add stays to your experience](/numundo-platform/guide-for-centers-and-event-facilitators/adding-stays-to-your-experience-profile). **This is a required part of the process**, as it is what enables visitors to automatically buy tickets, book accommodation, shuttles, and other paid items related to your experience!
# Adding Stays to your Center Profile
[Português](https://translate.google.com/translate?hl=en\&sl=en\&tl=pt\&u=https%3A%2F%2Fhandbook.numundo.org%2Fnumundo-platform%2Fadding-stays-to-your-center-or-experience-profile.html) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2Fnumundo-platform%2Fadding-stays-to-your-center-or-experience-profile.html)
1. **Login** to your NuMundo profile.
2. **Click on your name at the top right hand corner**, and you'll see a drop down menu appear. Find "My Centers and Stays".
3. Click the **"Add new stay"** button.
4. Choose the type of stay.
**Accommodation stays** are best for rooms, cabins, camping, etc.
**Event stays** are good for short events that don't require a lot of information for a visitor to book.
***Note:** If you would like to make a profile for a multiple-day event such as a retreat, journey, or festival, consider creating an* [*Experience Profile*](/numundo-platform/guide-for-centers-and-event-facilitators/adding-an-experience)*instead of an event stay.*
**Miscellaneous stays** are used for tickets, shuttles, tours, and other miscellaneous items.
**Work trade stays** can be used to find skilled people to help run your center.
5. Fill in the information about your stay, add a photo, set a price and write a description.
6. Fill out all remaining fields. You may select "Enable auto-approved bookings for this stay" if you do not need to approve bookings.
7. **Add any rules, information or cancellation policies** to your profile that you’d like people to see every time they book. For example, your stance on quiet hours, additional guests, smoking policy etc. You can also **change how you profile appears to travelers** wanting to book your stays and change your [message notification settings](/numundo-platform/guide-for-centers-and-event-facilitators/messages-and-message-notifications).
8. **Add your bank account details** on the "[Getting Paid](/numundo-platform/guide-for-centers-and-event-facilitators/getting-paid)" page. Click "Edit" to enter your details, account Number and routing number.
9. Want to add special **promotional discounts** for your stays? Learn how to [add discount codes](/numundo-platform/guide-for-centers-and-event-facilitators/add-a-discount-code-coming-soon) here.
10. **You’re ready to go!** Learn more about [how to administer your bookings](/numundo-platform/guide-for-centers-and-event-facilitators/how-bookings-work).
# Adding Stays to your Experience Profile
[Português](https://translate.google.com/translate?hl=en\&sl=en\&tl=pt\&u=https%3A%2F%2Fhandbook.numundo.org%2Fnumundo-platform%2Fadding-stays-to-your-experience-profile.html) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2Fnumundo-platform%2Fadding-stays-to-your-experience-profile.html)
1. **Login** to your NuMundo profile.
2. **Click on your name at the top right hand corner**
, and you'll see a drop down menu appear. Find "My Experiences".
3. Click the
**"Add new stay"**
button.
4. Choose the type of stay.
**Accommodation stays** are best for rooms, cabins, camping, etc.
**Miscellaneous stays** are used for tickets, shuttles, tours, and other miscellaneous items.
**Work trade stays** can be used for volunteer positions that you need filled in order to make sure your experience runs smoothly.
5. **Fill in the information about your stay,** add a photo, set a price and write a description.
6. Fill out all remaining fields. You may select "Enable auto-approved bookings for this stay" if you do not need to approve bookings before they are made.
7. **Add any rules, information or cancellation policies** to your profile that you’d like people to see every time they book. For example, your stance on quiet hours, additional guests, smoking policy etc. You can also **change how you profile appears to potential event attendees** wanting to book your stays, and change your [message notification settings](/numundo-platform/guide-for-centers-and-event-facilitators/messages-and-message-notifications).
8. **Add your bank account details** on the "[Getting Paid](/numundo-platform/guide-for-centers-and-event-facilitators/getting-paid)" page. Click "Edit" to enter your details, account number and routing number.
9. Want to add special **promotional discounts** for your stays? Learn how to [add discount codes](/numundo-platform/guide-for-centers-and-event-facilitators/add-a-discount-code-coming-soon) here.
10. **You’re ready to go!** Learn more about [how to administer your bookings](/numundo-platform/guide-for-centers-and-event-facilitators/how-bookings-work).
# Embed widgets
[Português](https://translate.google.com/translate?hl=en\&sl=en\&tl=pt\&u=https%3A%2F%2Fhandbook.numundo.org%2Fnumundo-platform%2Fadding-stays-to-your-experience-profile.html) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2Fnumundo-platform%2Fadding-stays-to-your-experience-profile.html)
(Coming soon) NuMundo Embed Widgets help you share to your center, experience, and related bookable items with the world! You can use your embed widgets on your website, or ask your center's loyal fans to share them as well.
The embed widgets link directly to your center page, experience page, or to the NuMundo checkout for your bookable items.
## How to use an embed widget
Start by navigating to your "My Centers & Stays" page or "My Experiences" page in the main drop-down by your name, once you are logged in.
From here, click on "Embed center", "Embed experience", or on the embed symbol on the top right of your bookable items preview.
*NOTE: If you don't see these symbols, it is because your center, experience or bookable items are not published and approved, or don't have payment settings.*
\
Next, copy the code for your embeddable item. Then navigate to your Wordpress blog, website, or wherever else you want to embed your item, and paste the code either in the "text" or "code" section of Wordpress, or into the code of your website. **You can also send your code to friends and supporters to put on their own website!**
Publish or upload your new content, and your new Embed Widget will appear on your website.
# Add a discount code
[Português](https://translate.google.com/translate?hl=en\&sl=en\&tl=pt\&u=https%3A%2F%2Fhandbook.numundo.org%2Fnumundo-platform%2Fpayment-processing.html) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2Fnumundo-platform%2Fpayment-processing.html)
Discounts codes are a great way to offer exclusive lower rates for your stays on either your Center or Experience profiles. You may want to use these special codes for seasonal discounts, volunteer discounts, or other promotions.
**To create a discount code:**
1. Click on the dropdown menu by your name on the top right corner of the site, and navigate to "Discount Codes".
2. Click "New discount code".
3. Give your code a name.
4. You may choose a discount code percentage or a fixed discount amount. NOTE: you may not offer 100% discounts at this time.
5. You may choose a period of time for which the discount code is valid, or "no expiry date".
6. You may also choose a useage limit, so the code can only be applied a certain number of times.
7. Apply the code to at least one center or experience profile, and then to at least one stay. If you apply the code to multiple centers or experiences, one code will be created per center or experience. NOTE: You can make multiple codes for the same stay, and market those codes to different customers.
The end customer may only apply one discount code per stay, not multiple.
8. Save your discount code and start sharing it with your customers!
To delete a code, you may do so at anytime from the main Discount Code page, and customers will no longer be able to use that code.
Note: if you decide to duplicate
# How Bookings Work
[Português](https://translate.google.com/translate?hl=en\&sl=en\&tl=pt\&u=https%3A%2F%2Fhandbook.numundo.org%2Fnumundo-platform%2Fhow-bookings-work.html) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2Fnumundo-platform%2Fhow-bookings-work.html)
1. Users will send you a booking request, which you have 96 hours to respond to (unless you have chosen to have bookings auto-approve). If you allow the booking to expire or choose to reject it, the user will receive a full refund.
2. If you choose to accept the booking, the user will be charged in full immediately.
## Tickets with QR Codes
After a traveler purchases a ticket stay item, they have the option to
[download a ticket with a QR code](/numundo-platform/guide-for-travelers/download-your-ticket)
that can be scanned upon check in. The QR code links to that traveler's booking page on the NuMundo platform, so you can check the status of their payment and reservation. This is our first experiment with allowing QR coded ticketing for events, which we plan on enhancing in the future by allowing the scan of a ticket to mark a ticket as "arrived" or "checked-in".
# Refunding Bookings
[Português](https://translate.google.com/translate?hl=en\&sl=en\&tl=pt\&u=https%3A%2F%2Fhandbook.numundo.org%2Fnumundo-platform%2Frefunding-bookings.html) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2Fnumundo-platform%2Frefunding-bookings.html)
Please contact us at if you need to refund or cancel a paid booking, providing us full details of the booking (number, guest name, amount, your center or experience profile details). We can process full or partial refunds depending on your cancellation policy.
You cannot refund and cancel paid reservations directly through your NuMundo dashboard at this time. You are still able to cancel work-trade bookings directly through the booking page. We are currently working on additional refund functionality to streamline our system.
# Getting Paid
[Português](https://translate.google.com/translate?hl=en\&sl=en\&tl=pt\&u=https%3A%2F%2Fhandbook.numundo.org%2Fnumundo-platform%2Fpayment-processing.html) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2Fnumundo-platform%2Fpayment-processing.html)
After you have finished adding stays to your center or experience, please make sure to add information about how you would like to be paid for bookings that come through the NuMundo platform, otherwise your stays (aside from work-trades) will not be publishable.
## Options for Getting Paid
**Option 1:** If you have a U.S., Canadian, or Japanese bank account, [Stripe](https://github.com/numundo/numundo-handbook/tree/3b433e5ece7a943c7ecd4a112d8b442d17de7e3f/stripe.com) allows payments to be automatically split between NuMundo and your center’s bank account. This allows you to get paid most quickly. Payments are sent 2-5 days after they are processed, on Mondays.
**Option 2:** For centers without U.S., Canadian, or Japanese bank accounts, we will collect your bank account info securely and send wire transfers 1x/month.
**Option 3:** Deposit model: Users pay 10% via credit card on checkout, which goes to NuMundo, and the other 90% is paid in cash on site. You can also contact the customer to have them pay the rest via Paypal transfer, bank transfer, or other means if you wish.
## How do we process payments?
NuMundo is using the [Stripe API](https://stripe.com/) to securely accept credit card payments. This maintains maximum security for all user payment details.
## **When will I receive my funds?**
If you are using the Stripe payout method, then you will receive your funds 2-5 days from the date of the customer purchase. Payments are grouped together and sent once a week on Mondays.
If you are using the wire transfer method then payments are sent 1x/month.
## **Who can change payment settings?**
Please note, that as of our 2.4.0 release in December 2017, only the Primary Manager for an impact center or experience may edit, delete, or add payment settings. The Primary Manager is the person who created the Center or Experience. If you cannot edit payments settings and need to be made the Primary Manager, please [submit a support ticket](https://numundo.freshdesk.com/support/tickets/new) and include the name of the Center or Experience, your full name, and email address and we can make that change manually for you.
Note: Secondary managers have all the same privileges as Primary managers, with the exception of adding, deleting, or editing Payment Settings.
# NuMundo Services for Centers
*At NuMundo, we're passionate about creating a thriving Nu world, full of autonomous, successful impact centers like yours. But we know it's not always easy to build something beautiful from the ground up.*\
\
*We can help! That's why we've implemented the following offerings to support our community to grow:*
## **Sponsored Posts**
As you know, it's hard work crafting a stellar Instagram post, or editing a blog that will knock our community's socks off. We do it for love, but we also need to compensate our team's time. We now charge the following rates for sponsored posts:
* **Facebook Post (**[**@numundonow**](https://www.facebook.com/numundonow/)**, includes $10 for boosting) - $50**
* **Instagram Post (**[**@nu\_mundo**](https://www.instagram.com/nu_mundo/)**) - $50**
* **Twitter Post (**[**@nu\_mundo**](https://twitter.com/nu_mundo)**) - $10**
* **Blog Post (You Write, We Edit, Curate Images, and Share across multiple platforms. Includes boosting on social media) - $150**
* **Blog Post (We Write***)* **- This is done after the event takes place. A NuMundo ambassador or core team member must be present at the event. - $100**
We bring you our team's collective years of marketing experience, deep knowledge of our audience, and passion for helping each member of the NuMundo family to thrive. We're dedicated to serving our community and **helping** **your events succeed**.
**Contact us at** [**contact@numundo.org**](mailto:contact@numundo.org) **to set up your sponsored post!**
*Just want a sweet shoutout? Shoot us an email and we'd be happy to make an Instagram story about your center or event!*
## Website Assessment & Competitive Audit
*Need more support as you grow your project? NuMundo knows the demographic visiting your website very well, and we want to help you be successful!*
Select this service, and a member of the NuMundo team with over 20 years experience working as an internet professional will review your website.
You'll receive a custom document outlining:
* An individual discovery process, specific to your business, that will help you refine your online goals and success measurements.
* An assessment of your website, with specific clearly outlined areas for improvement, and tangible solutions.
* Knowledge of successful online best practices for your websites category.
* How you rate with your competitors and what you would need to do to provide an equal level of service.
* Recommendations on strategy, design, tech and advertising.
* And much more.
* Center managers who've used this service, and make the changes we've outlined, report:
* An increase in unique website visitors via search.
* A more intuitive experience for their customers.
* An increase in sales, due to a renewed focus on business priorities.
* A more efficient change process related to their online spaces.
* The invaluable ability to send this document to their website staff for implementation, saving time and money, because it clearly communicates what needs to be done to be more successful.
**Cost: $199 - drop us a line at to get started**
## **Consulting**
#### *Executive Coaching for Impact Centers and Event Organizers*
NuMundo Founder and CEO David Casey will work with you directly to apply his experience in administration, management, organization, human resources, meeting facilitation, business development, marketing, legal contracts, project initiation, entity formation, and fundraising. **Deep dives in:**
* **Project management.** Support in setting up collaborative tools and strategies to run your organization. Production timelines, task management, delegation, using collaborative software tools, and streamlined management.
* **Project initiation and entity formation.** Setting up a new entity? Support on choosing the right entity, setting up the right incentives, recruiting a founding team, and everything that goes into getting an organization off the ground from day one.
* **Fundraising and crowdfunding.** Ready-made templates, strategies, technologies, hacks and formulas for success.
#### ***Event Production & Marketing***
Focused on every level of event production, from concept and vision to implementation, David can support you in:
* Recruiting, building out and managing a core production team.
* Budget planning, production schedules and timelines.
* International artist booking, negotiations and contracts. Plus introductions to international network of artists.
* Sponsorship campaigns.
* Building and managing online and offline (e.g. street team) marketing.
* Logistics, hospitality & transport.
* Interfacing with legal authorities.
* Backup plans, emergencies, redundancies, security.
* Specialized focus on retreats, conferences, festivals, or gatherings.
**Cost: $100/hour (Or $450/5 hours) - Contact David at to learn more.**
# NuMundo Booking Fees
[Português](https://translate.google.com/translate?hl=en\&sl=en\&tl=pt\&u=https%3A%2F%2Fhandbook.numundo.org%2Fnumundo-platform%2Fnumundo-fees.html) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2Fnumundo-platform%2Fnumundo-fees.html)
Booking fees are 10%, and of that fee 2.9% + $.30 per transaction goes to credit card payment processing.
In the case of Stripe payouts for centers with U.S., Canadian, or Japanese bank accounts, an additional .5% of the NuMundo fee goes to Stripe for split payouts.
For all other centers, the wire transfer fee is also deducted from NuMundo’s fee for payouts above $2000. For transfers under $2000, there is a $30 wire transfer fee paid by the center.
So in reality, NuMundo receives closer to **5-6.5%** of the transactions that are processed through the site.
**We ask that all centers agree to charge the same amount on NuMundo as they would elsewhere. By listing a stay with us, you are legally agreeing to this policy as stated in** [**our terms**](https://numundo.org/terms)**.**
# Exclusive Booking Partnerships
## **Exclusive Booking Partnerships:**
NuMundo offers Exclusive Booking Partnerships to Impact Centers who list Experiences on our booking platform and agree to complete the following:
* Create an [Experience](/numundo-platform/guide-for-centers-and-event-facilitators/adding-an-experience) on NuMundo's booking platform.
* Create at least one bookable [Stay](/numundo-platform/guide-for-centers-and-event-facilitators/adding-stays-to-your-experience-profile) and/or ticket options.
* Completely fill out your [payment settings](/numundo-platform/guide-for-centers-and-event-facilitators/getting-paid).
* Must agree to make NuMundo your exclusive booking partner.
* Host your Experience on the NuMundo platform exclusively.
* All booking and registration links on your website link to NuMundo platform.
## Basic Agreement Terms:
* We feature your center or experience on the numundo.org front page for one week.
* 2 social media posts on Facebook per event.
* 2 social media posts on Instagram per event.
* 1 social media post on twitter per event.
* NuMundo will boost the post if specially requested. We reserve the right to edit/review content. Professional images preferred.
* Participation in our affiliate program. Our affiliate and ambassador networks will share and promote your event and receive 3.5% of each sale from you for any conversions they make.
* Newsletter feature to targeted audience with relevant interests currently located in your geographic region. Note your experience may be featured with other experiences.
* Featured experience in NuMundo directory (appear near top on search).
* For international events outside USA and Canada, wire transfer payouts are free of charge for payments over $2000. For transfers under $2000, there is a $30 wire transfer fee.
**Please reach out to** [**listings@numundo.org**](mailto:listings@numundo.org) **so we can make you an offer with a reduced commission for your exclusive booking partnership on NuMundo.**
## **Add Ons Cost Breakdown**
| **Service** | **Price** |
| ------------------------------------------------------------------------------------------------------------------------------------------- | ----------- |
| **Additional FB Post - It is recommended to spend an additional minimum of $10 per boosted post.** | **$25.00** |
| **Instagram Post - Managing a central event budget and recording all relevant event expenses.** | **$15.00** |
| **Blog post (we write) - This is done after the event takes place. A NuMundo ambassador or core team member must be present at the event.** | **$150.00** |
| **Blog Post (you write, we share)** | **$50.00** |
## **Exclusive Booking Partnership Agreement**
**Responsibility**
While NuMundo will promote this event on social platforms, we are not responsible for reaching a specific amount of sales through our marketing channels. NuMundo decides when the social media posts and newsletter go out before the event.
**Term and Termination**
This agreement will terminate automatically upon completion of the event date, required by this letter of agreement.
**Listing of Experiences:**
NuMundo values your use of the NuMundo Services as a Host to make your Experiences available to our network of Visitors, and aims to provide the best and most comprehensive experience-booking services. To that end, Hosts agree, warrant and represent that they will use best efforts (i) to represent each Experience accurately and completely, and (ii) to offer Experiences at prices no higher than generally advertised or offered on other platforms, services, or media (including those owned or controlled by Host).
**Acceptance of Experience Bookings:**
Experiences booked through the Services are tentative and not binding unless and until the Host accepts (“Accept,”“Acceptance”) the booking. Hosts agree to review Experience bookings and to Accept (or expressly reject) each booking promptly, and in no event more than fourteen (14) days after the initial booking request. Experience bookings that are not Accepted within fourteen (14) days will be deemed void and of no further effect. Visitors acknowledge and agree that Hosts have sole discretion in whether or not to Accept any booking.
**Cancellations, Adjustments & Refunds:**
Visitors may cancel an Experience through the Services at any time, for any reason, subject to the refund policy set forth herein. Prior to Acceptance, Visitors may make adjustments to the booking (including, for example, the date(s) of the Experience), and by doing so, Visitors agree that the original booking will be deemed canceled, and the adjusted booking will be considered for Acceptance.
Refunds will be provided for Visitor cancellation as follows. For Prepaid Experiences, Visitors will receive a refund of the Experience Fee (less the Deposit), if a Visitor cancels such Experience prior to Acceptance. Refunds for Prepaid Experiences canceled after Acceptance are subject to the discretion of the Host and NuMundo. NuMundo will endeavor to refund any amounts due to you within thirty (30) days of cancellation.
Fees are non-refundable except as set forth herein or in the Services. If you dispute any charges, you must let NuMundo know within sixty (60) days after the date that we charge you. If NuMundo terminates your account and use of the Service because you have breached these Terms of Use, you shall not be entitled to the refund of any unused portion of fees or payments (if any). Fees for Matching Services are final and non-refundable.
**Host Payment:**
If you are a Host, NuMundo will endeavor to remit to you the fees described in the Services applicable to an Experience, less NuMundo’s Deposit fee (as agreed by NuMundo and Host, and further described on the Site and in the Services), within five (5) days of Host’s Acceptance of the Experience booking , subject to certain minimum wire transfer requirements described more fully below. Such fees will be paid to Host in accordance with the payment information provided by the Host to NuMundo through the Services, and Host is solely responsible for ensuring such information remains accurate and up to date. Host will be responsible for all taxes in connection with the Experiences (excluding taxes based on NuMundo’s net income). If Host disputes any payments, Host must let NuMundo know within sixty (60) days after the date that NuMundo pays you. NuMundo aims to provide the best and most comprehensive experience-booking services, and values your use of the NuMundo to make your Experiences available to our network of users.
**Third Party Credit Card and Wire Payment Processors:**
NuMundo uses Stripe to securely accept credit card payments from Visitors, and to remit payment directly to Hosts. By using the Services to process payment by credit card, you agree to Stripe’s checkout terms, available at , as may be updated from time to time by Stripe. In situations where Stripe does not support payment in the Host’s location or applicable currency, NuMundo may use a third party wire transfer service to remit payment to the Host in accordance with these Terms of Service. NuMundo will not initiate wire transfer to a Host unless and until Host’s account with NuMundo is credited with $2000 USD or more. Hosts may request wire transfer to be initiated for less than $2000 USD (but at least $10), provided that the fee(s) payable with respect to such wire transfer shall be deducted from Host’s account, or, if no funds remain in Host’s account as a result of the wire transfer, from the amount to be wired to Host.
**Changes and Cancellations**
If the event is cancelled then NuMundo has the right to reverse the charge and refund the user. The platform fee can not be refunded.
# Change your Language
[Português](https://www.gitbook.com/book/numundo/numundo-handbook/edit#) | [Español](https://www.gitbook.com/book/numundo/numundo-handbook/edit#)
Want to receive all emails and notifications in a different language? We currently support English, Spanish, Portuguese, and Japanese. From the "My Centers & Stays" page or "My Experiences" page, you can edit your preferred language by editing the Center Manager or Experience Host information.
# Messages and Message Notifications
[Português](https://translate.google.com/translate?hl=en\&sl=en\&tl=pt\&u=https%3A%2F%2Fhandbook.numundo.org%2Fnumundo-platform%2Fnumundo-fees.html) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2Fnumundo-platform%2Fnumundo-fees.html)
## Message Inbox
In-platform messaging allows you to send and reply to messages from users of the NuMundo platform, and keep track of them all in one place in your NuMundo inbox.
All messages about bookings and any general messages from your Center or Experience profile will all appear in your message inbox. You can sort your messages using the dropdown at the top to see only messages about an individual center or experience profile.
## Message Notifications
You can configure your message notifications for each center or experience profile on the My Centers & Stays page or My Experiences page under "Notification Settings".
By default, every manager for a center or experience gets an email whenever an important notification about bookings or messagings is received. You may change that by unchecking the boxes under "Recipients".
## Message response rate
Your host **response rate** now shows on your center or experience profile (for all messages from September 2018 onwards).
It is important to **respond in a timely and consistent manner** to all messages when possible, otherwise users may be discouraged from messaging if your response rate is low.
# Guide for Travelers
Coming soon
# Download your Ticket
[Português](https://www.gitbook.com/book/numundo/numundo-handbook/edit#) | [Español](https://www.gitbook.com/book/numundo/numundo-handbook/edit#)
From the "My Trips" page, and then navigate to the relevant trip. Click on the button that says "receipt/ticket pdf" to download a pdf which you can print out and show at the festival gate.
# Messaging
[Português](https://translate.google.com/translate?hl=en\&sl=en\&tl=pt\&u=https%3A%2F%2Fhandbook.numundo.org%2Fnumundo-platform%2Fnumundo-fees.html) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2Fnumundo-platform%2Fnumundo-fees.html)
In-platform messaging allows you to send messages to hosts of centers and experiences, and keep track of them all in one place in your NuMundo inbox. All messages about items you've booked, such as work-trades, accommodation, events, and tickets, will also appear in your message inbox.
# Release Notes
To provide some feedback on our platform features or suggest a new feature, please join our [Trello board](https://trello.com/invite/b/NuywXNKs/0a1561de31bf6add8ddb2d931bf53af5/numundo-platform-feedback). If you have questions about the NuMundo Platform development process or just want to chat to our dev team, shoot us an email on . Thanks for being part!
## v2.3.9 (EU cookie warning, wide screen optimizations, profile gallery carousel, wire payment optimizations Japan) - October 26-December 12, 2017
* **Bug fixes and optimizations**
* Wire payment settings forms optimizations:
* Reorder wire payment settings forms for Japan (swap first name, last name, move bank name and branch before account number)
* Auto select Japan in the country selection if region is Japan
* Add info popup for Japanese Bank Name
* Fix form population on edit
* Add missing bank/branch name table headers in booking admin view
* Clean up all countries object from checkout and profile editor footer
* Optimise booking details views for travellers and centers:
* Populate profiles in trip view as separate variable, check for host profile deletion, if deleted show a support warning
* add user profile details to booking object
* add booking user details (name and email) to downloadable receipt
* fix issue when viewedNotifications would return null or undefined causing a client side javascript error
* Limit fields in bookings views for user and center population
* bug fixes
## v2.3.8 (Update Search Directory query, Optimisations & Bug fixes) - October 16-19 2017
* **Search fixes & Performance Optimizations**
* Lean query for main search output, modify models and other parts to work with plain javascript object, remove unique and indexing from group and network fields in User/Center Schema, additional logging, add mongoose lean virtuals package
* Improve permissions method for admin navigation display to compare truthy values from multiple groups (w/ lodash)
* Fix issue when state was submitted as an array in checkout/booking params, clear logging
* Update header button copy for experiences (book now), add deposit amount output in center admin detail, toggle visiblity of a button linkin to live experiences from the profile header
* Set admin dashboard date locale translations to english
* Update angular ui-select and typeahead packages, optimise location/related center saving and error handling, styling fixes for ui-select dropdowns, updated translation segments, add API key to geocode query
* Fix experience virtuals for counting how many experiences are there are per center
* Fix paid stay counter if stay has no availability set, add sortweight counter for main directory sorting, fix admin stay/center listing for misc stay with no availability
* **Bug fixes**
* Refactor admin center detail profiles queries in admin controller, optimise center manager/user queries in admin center detail, bug fixes
* Fix map height in search directory on tall/wide screen
* Add center slug to admin detail if defined
## v2.3.4 - v.2.3.7 (Profile builder fixes, Performance Improvements, Optimisations & Bug fixes) - October 5-13 2017
* **Search fixes & Performance Optimizations**
* Limit gallery carousel output in search to 2 images + banner with Center model virtuals
* Improve script load (load minified Angular, improved script sequence)
* Add improved imgix image compression with auto=compress and updated sizes to center search
* Only load recaptcha is not logged in
* Reduce first load center amount in search to 6
**Japan Region**
* Add specific fields for Japanese bank accounts to wire payment settings form (bank branch number, bank name)
* Translation fixes
**Booking detail**
* Receipt download button in trip detail with qrcode generation
**Profile & Profile Editor**
* Update
`start_date`
and
`end_date`
for experience profiles to be stored as strings and return virtual as
`start_date_obj`
and
`end_date_obj`
for sorting.
* Add "No accommodation" label for experience profiles (applicable for same day experiences that don't provide accommodation). Output "no accommodation" icon in profile if set.
* Split profile editor into partials.
* Optimise profile title size when really long
* Add stays dashboard link to profile editor.
* Rename "Stays at" to "Bookable Items" across profile builder and stays dashboard.
**General Optimisations**
* Optimise language and region parameters to be set by a) cookie/query, b) accept-headers language, c) fallback to default en/international, force admin pages to english locale
* Update momentjs package.
* Fix bug on delete stay to show warning that the stay as pending or approved bookings.
* Improve checkout/stay availability date settings for experiences when availability and start/end differ, fix checkout behaviour for same day experiences.
* Various style optimisations (e.g. worktrade label on stay dashboard grid).
* Update imgix 404 error default image
* Add custom error flash for incorrect arguments response during login
* Minor optimisations for populating models with user information
* Missing strings (SSN, SIN) in payment forms
* Remove angular-ellipsis package and revert to CSS only multi-line ellipsis
* Add auto=compress for imgix distributed images in profiles
* Rewire fitBounds update function to update center/experience map on search and category updates
* Remove outdated code and partials
* Add versioning/caching to main style file
* Fix experience sorting in related center listing
## v2.3.3 (Hotfixes) - September 20 2017
* Various bug fixes
## v2.3.2 (Admin dashboard improvements) - September 22 2017
* Admin dashboard improvements
* Bug fixes
## v2.3.1 (Google Autocomplete Location, Team Page, Optimizations) - September 20 2017
* Add Google Location Autocomplete to sign up and user profile forms
* Update team page
* Add Google Translate widget for terms and privacy pages
* Site-wide hotfixes and optimisations
## v2.3.0 (Japan Launch) - September 12 2017
* Email translations, flash & notifications translations
* Geo IP Locations & HTML5 Location detection
* Map bounds on location
* Country and date translations
* Translation optimisations
* Custom regional settings (cookie-based)
* Custom regional content for Japan
* Custom slider for Japanese Centers (based on slug)
* Custom map bounds for Japanese region
* Updated center / experience search sorting based on center assignment to center network for regions
* Added region field to center network in admin panel
* Set region based on GEO IP
* Preferred Language for users and center managers (dropdown in user settings, center manager/host modal)
* Set preferred language from current lang for both facilitators (on profile creation) and users (on signup)
## v2.3.0-beta-2 (Hotfixes) - August 19 2017
* Hotfix: allow payment settings for all centers or experiences if they have at least their title defined (remove approval\_requested and published booleans), fix error label
* Hotfix: set local var lang based on supported languages in language array to avoid accept-languages header issues with translations
* Hotfix: improve list styling in profile editor views and profile views by centering bullets and bullet icons, remove justifyCenter from medium editor options
* Hotfix: user property assignment in admin user profiles now working with correct user id
## v2.3.0-beta (Express checkout, User groups, Center networks, Security updates, Documentation) - August 14 2017
* Express checkout & booking flow improvements: allow user to login/signup through the checkout flow (Email, Facebook, Google)
* Streamline checkout flow for paid and free items
* Mobile optimisation for checkout experience
* Remove requirement for reading center guidelines until the end
* Set guest amount to 1 (one) traveller by default for accommodation and work-trade stays
* User groups & Center networks
* Security updates
* Updated Documentation
* Various Optimisations and Bug Fixes
* Fix min stay restrictions on stays for experience profiles
* Fix deposit method user cancellation captures (capture full deposit on user cancellation for paid stay)
* Increase profile gallery limit to 16 photos (from 8)
* Fix issue when experience profile was set to having a related center but no related center was selected
* Limit LeadDyno tracking to production for all development instances
* Reset image upload imgix objects on new uploads to remove old cropping params
* Add noscript warning
## v2.2.5 (Updated Project Documentation, Optimisations and Updates) - July 28 2017
* Updated onboarding documentation
* Limit affiliate tracking to production environment
* Various optimisations and bug fixes
## v2.2.4 (Additional host info in bookings, updated blog post order on homepage) - July 18 2017
* Additional host info in booking objects
* Update home page blog posts order to latests on top
## v2.2.3 (Center/Experience Profile Image Uploader Fixes, Optimisations) - July 15 2017
* Add validation for image uploads in profile editor (max upload size 5MB, formats JPG and PNG) with custom error flashes
* Add timeout to click event trigger for photo uploads
* Add delete prompt for profile images (header banner, gallery, bottom banner)
* Increase timing for flash notification to 3 seconds
* Lint angular client side profile editor code, add conditional to avoid client side error on file upload cancellation
## v2.2.2 (Commission rates, updated 'Readme' file) - June 29 2017
* Allow decimals in profile commission rates
* Update readme with notes on translations and workflow
## v2.2.1 (Booking list export field additions) - June 29 2017
* Improve dataTables export list functionality for user and admin profiles booking lists by adding additional fields for CSV and Excel file exports
## v2.2.0 (Similar profiles footer, Slug fixes, Optimised Profile Approval Flow) - June 27 2017
* Similar profiles showing centers or experiences in the same country
* Improve slug generation enforcing roman characters and numbers, converting ampersand, generating temporary slugs with ids
* Allow adding payment settings and publishing stays on published = true and approval\_requested = true, remove requirements for approved profiles to list paid stays, payment settings etc.
* Rework approval process email content, add another email action "On approval requested" send info mail to center manager email
Bug fixes
## v2.1.9 (Hotfix) - June 25 2017
* use locale best() to limit to supported languages in req.locale for payment settings controller
* error views path, publish approval request hook
## v2.1.8 (Bug fixes & Optimisations) - June 8 2017
* Reduce email mailer chunks to groups of 10
* Increase mission profile limit to 1000 characters
* Added exception in checkout for worktrades on experiences to book during stay availability timeframe
* Fix spelling in Stay Model conditional for availability checking
* Make newsbar sitewide and add close button with cookie
## v2.1.6 - v.2.1.7 (Hotfix) - June 6 2017
* Set correct sorting object and limit experiences output in related centers to date ranges
## v2.1.5 (Bug fixes & Optimisations) - June 6 2017
* Fix showing mission more button if none set
* Extend affiliate tracking cookie to 60 days
* JSHint linting error fixes and clean up some old files
* Add sorting by date to experiences output in related center profiles
## v2.1.4 (Optimisations) - May 29 2017
* Target blank links in search directories
* Add booking count to sorting in search
## v2.1.3 (Profile and Search Optimisations, Bug fixes) - May 29 2017
* First image in the search directory profile thumbs is now the profile header banner
* Center directory: There’s a new filter for filtering centers that have experiences, we are outputting worktrade stay amounts, paid stay amounts, the experience amount is also displayed per center
* Experience directory: We are outputting the worktrade stay amounts, the new default filter is “Featured”, the related center name is now displayed after the date. The featured experiences need to be set in the admin.
* For faster profile editing for admins there’s a new link to the admin profile in each profile header
* Transactional Email updates
* Experiences are now displayed in related center profiles
* Meta descriptions generated for profiles (experiences and centers)
* Refactor profile to partials and rework translation output methods for various sections
* Improve error logging
* Fix redirect for previous slugs in profiles, format generateSlug function
* Avoid duplicates in previous slug saving on profiles slug generation method
* Inline form validation for login and sign up forms (jquery validation plugin)
* Refactory search directory default soritng using lodash \_.sortByOrder with new virtual counter instances
* Controller and model optimisations with improved methods
## v2.1.2 (Bug fixes) - May 26 2017
* Remove mailcheck and complexify
* Increase password minimum length to 6 characters
* Fix login cases where req.session.attemptedURL was empty or undefined or string
* Fix verification email resend email button and view
## v2.1.1 (LeadDyno Purchase Cancellation, Bug fixes) - May 17 2017
* LeadDyno tracking improvements
* Bug fixes
## v2.1.0 (Tracking improvements, Bug fixes) - May 15 2017
* LeadDyno and Google AdWords tracking improvements and additions
* Bug fixes:
* Fixed the stay link to center/experience page from respective stay editor
* Additional optimisation of stay availability validation on checkout
* Check for experience start and end date if no availability is set on worktrade/accommodation bookings
## v2.0.9 (Refactor notification status update, Admin dashboard improvements, Various bug fixes & optimisations)
* Bug fixes
* Avoid availability errors on stay checkout if no date restrictions are set (on accommodation and worktrade types)
* Improve checkout date validation for experience stays without date restrictions
* Store experience start and end dates in booking for misc stay types booked through experiences
* Update booking / my trips listings with start and end dates for misc stay types booked on experience
* Update package versions to avoid dependency conflicts on `bower update`
* Update mixpanel tracking parameters and message to meet new platform structure for experience profiles
* Improve center and experience profile listings in internal admin dashboard
* Refactor notification status change controllers
* Add and update translatable meta description for improved SEO
* Add special server-side logging to payment settings controller
* Update homepage image from Chile to USA
* Twilio integration for internal 2FA usage
* Mark all as read notifications link
* Add flash notification on successful email verification (post signup)
* Various style fixes
## v2.0.8 (Profile manager filter in announcement notifications, bug fixes & optimizations)
* Allow targeting only profile managers with announcement notifications
* Improve mission description validation in profiles
* Various style fixes
* Fix sitemap.xml generation
## v2.0.7 (Bug fixes)
* Admin content imgix url and new modal fix
* Experience dates UTC settings
* Update sorting label from "Popularity" to "Trending"
## v2.0.6 (Improved directory stay and booking sorting, Bug fixes)
* Optimize homepage slider uploader behaviour and file size output
* Clear cache on every load of payment settings client side scripts
* Improve directory sorting (filter only live stays), add popularity sorting (booking count), make model virtuals available in the directory fields
* Clean up center model virtuals
* Fix translation var in pagination plugin
* Update Trello board link to public invite link
* Fix booking approval confirmation email for misc stay types if auto approval is false (dates undefined)
* Bug fixes
## v2.0.5 (Bug fixes and Optimizations)
* Add file size validation to payments settings stripe photo id upload field
* Remove character limit from getting here section in experiences profile
* Fix counters on homepage center directory link
* Exclude test centers from sitemap.xml
* Fix wrong worktrade stays overlay if payment settings aren't defined
* Small bug fixes
## v2.0.4 (Sitemap fixed)
* Fix and optimize sitemap.xml
* Move back to controller folder
* Add experiences profiles
* Add missing pages (terms, privacy, etc)
* Other fixes
## v2.0.3 (Hotfixes)
* Hotfix: enable stay modal saving if image is still uploading or not ready (add default stay image)
* Hotfix: remove html elements from profile slug
* Hotfix: clean Tags in profile textfield medium editor
## v2.0.2 (Food option in misc stay types, Bug Fixes & Style Improvements)
* Various style fixes in profile
* Add missing stay column in center bookings list
* Add experience title in booking list below stay title
* Enable "includes food" option in misc stays
* Reverse homepage blog posts listing to latest on top
* Clean heading tags from medium editors in profiles
## v2.0.1 (Hotfixes)
* Hotfix: update production db name
* Hotfix: update node-sass package
* Hotfix: fix center booking view skill list (if multiple items float left)
## v.2.0.0 (Experiences Directory & Profiles, Misc Stay Type, Admin CMS, Dynamic Profile Slugs, etc)
### Experiences Profiles and Directory
* Experiences directory w/ related center functionality
* Dynamic slug generation on center/experience profile country, title or related center change
* Added date range, program, highlights, getting here to experience profile
* New admin view for experiences
### Admin CMS
* Homepage slider w/ admin content management
* Homepage video w/ admin content management
* Homepage email capture popup w/ admin content management
* Site-wide announcement notifications with admin panel which show up in the notifications list and target all users
### Stay Additions
* Automatic booking approvals during stay creation (instant booking in stay modal valid for all stay types)
* Misc stay type (for centers and experiences without any date settings)
### General changes
* Notifications migration to fit the new schemas
* User bio and Skills in checkout and booking views (checkbox in checkout with a modal to edit the information straight there) and a new view in the center booking view
* Mailchimp integration - Subscribes on signup and unsubscribes/subscribes in the profile settings
* Increase expiry time to 96 hours - for all stays with approval
### Payment settings
* Improved wire payment information forms (business vs. individual accounts, custom textarea input for additional details
### Optimisations
* Simplified image uploader in experience and center profiles (removed cropping)
* Stay creation client side code fully refactored (cleaner code)
* Checkout and bookings client side code fully refactored (safer and cleaner)
* Overall performance and markup improvement
* Many content changes and small styles and UI improvements across the entire application
## v1.2.9 (Simple referral system)
* Track incoming referrals in collection. Current referral page param triggers/milestones:
* Edit a center: `center_edited`
* Publish a center: `center_published`
* Publish a stay: `stay_published`
* Receive a payment: `checkout_success`
* Approve a booking: `booking_approved`
* Storing milestone name, as well as bookings, centers, stays IDs in the referral collection. Also stores user ID and user email as data for later use.
* Example link (Currently hardcoded)
## v1.2.8 (Bug fixes)
* hotfix for custom dates selection in checkout (custom dates would return an array server side and fail in the validation)
* add server side minimum stay validation, improve datepicker on load to set minum stay day amount on first load
* save min stay as null when modal form field is empty or isNaN
* fix min stay edit callbacks in centers and stays dashboard
* correct onboarding modal content, trigger if impact\_worker is true OR user has started/listed a center
* fix name submission in social signups
* limit image size in admin stays listing (to avoid loading large file sizes)
* add email to approval emails object, only trigger approval success email if status change is not in admin panel, clean up
## v1.2.7 (Mixpanel tracking refactoring, Redirect Login/Signup Fix)
* Fix redirects after login/signup in profiles or pages by using url stored in session or set by client in form post call
* Refactored Mixpanel tracking to use events and custom properties, enabled various parts of the app to send data objects to Mixpanel
* Optimise readme
## v1.2.6 (Date availability range stay filtering and center created\_at save fix)
* Fix saving a worktrade on edit due to price validation failure
* Fix conditionals to show stays in correct dates in center profile
* Remediated remaining instances where center is selected excluding created\_at and then saved
* Fix stay checkbox filter conditionals to work with stay availability
* Remove stay data population in user detail booking lists in admin dashboard
* Add centers and stays dashboard to admin navigation
* Cleaning up
* **v1.2.5 (Hotfixes)**
* hotfix: res is undefined in expireBookings
* hotfix: track correct payment amount for deposit method bookings
* add missing https versions to helmet scripts
* convert all http to https in resource queues
* clean up booking list pagination leftovers
## v1.2.4 (Update to UTC timezone, various bug fixes, enable express proxy handling, nodemailer booking expiry)
* Expire bookings without res/req using node\_mailer
* Add express trust proxy level and enforce HTTPS
* Add env variable for timezone set to UTC
* Updated checkout to use UTC moments
* Updated stay modal callbacks to use UTC moments
* Various fixes for centers and stays dashboard (delete callback progress loader, popover cleanup, stay type switching, etc)
* Fix expiry stored refund amount if deposit method
* Fix double submissions on worktrade bookings
* Overall fixes
## v1.2.3 (Hotfixes)
* Fix LeadDyno Logger userObj
* Missing linkify js on center approval views
## v1.2.2 (Refactored datepicker behaviour, same day events & availability, leadDyno logger, fixes)
* Checkout
* cleaned up datepicker behaviour and checkout views
* added food and guest amount to order summary
* include missing translation strings
* Stay modal
* clear end date value if validation fails (mismatch), removed adding days
* add validation error message
* enable same day events and availability
* Update date conditionals in views (booking lists, checkout, etc) for same day events and availability
* Mobile optimisation
* add LeadDyno dev tools logger for admin users
## v1.2.1 (Bug fixes & Optimizations)
* Hotfixes for stay listing, url parameter in center directory and new food field in admin
## v1.2.0 (Admin Newsletter Tool, Signup Recaptcha, Admin Page Enhancements, Bug fixes)
* In-app newsletter tool for bulk emailing different user-groups including test email functionality, email template, etc
* Signup google recaptcha for spam signup protection
* Optimised sorting for admin views (bookings, centers)
* Added stay listing in admin view
* Optimised bookings views (started refactored single page, added date to output)
* Updated food icons SVG (for stay listings and checkout)
* Added food icon to checkout order summary
* Optimised booking views (center & user) using only data stored in booking (stay items can change)
* Store booking.food\_included in booking, updated in theme accordingly
* Manual temporary redirect rules in controller function centerFuncs/redirectionRules.js
* Set url query for stays filter in center directory ?stays=true
* Write our user email in center contact submission (user request)
* Style fixes
* Bug fixes
## v1.1.2 (Hotfixes)
* Fix broken email notifications
* Disable user cancellation purchase tracking on worktrade stays
## v1.1.1 (Bug fixes & Optimizations)
* Fix spelling in center model causing centers not to show in directory
* Optimise centers and stays page
* Add labels for published/unpublished/awaiting approval
* Show stays listing if centers is either approved OR published OR already has stays
* Cleaning up center model and controller for old pagination leftovers
* Fix developement SSL serving causing `[Error: socket hang up] code: 'ECONNRESET']`
* Overall fixes
## v1.1.0 (Checkout refactored, deposit payment method, admin dashboard, tracking class, DB cleanup)
* Created admin dashboard with payment management, with center, user and booking overviews and respective detail pages
* Refactored checkout moving logic and validation into model
* Convert all price units from whole numbers to cents, update views and price calculations
* Restructured payment and booking models, overall DB clean up and consolidation for payment management and scalability:
* Migrate booking ref on messages object to `booking` from `bookingId`
* Move stay data onto bookings
* remove pre-checkout bookings manually in the mongo shell
* Migrate from `booking_commission` to `numundo_fee` on center model
* Migrate payment data on center model from various properties into payment\_strategy property
* remove old payment properties from center model leaving only payment\_strategy.
* Migrate center user email notification options onto center model and move managerThumbnail into contact property
* remove extra newsletter field from center & booking request field from user model under their email notification options.
* Assign center managers to `center_managers` field on centers
* Move payment\_strategy.payment\_info.type to live in payment\_strategy.type
* Change location & property of `user.center_manager` to `user.profile.impact_worker`
* Moved center manager notifications into`center.contact`
* Rename`center_manager`boolean to`impact_worker`
* Bulk wire transfer collecting and marking as paid
* Tracking class with LeadDyno, Analytics, Mixpanel event, people and revenue tracking
* Overall fixes and usability improvements
* Improved translation strings
* Overall fixes
## v1.0.3 (Social signup/signup rewrite, user about intro, tracking improvements, priority bug fixes)
* Streamline email and social signups
* Add about field to user profile and signup
* Improved mixpanel tracking (track signup type in people profiles, update intersets and skills)
* Language and translation fixes for Interests/Skills
* Priority bug fixes
## v1.0.2 (Checkout dates hotfix)
* If availability is set from today on, add an extra day to avoid same day bookings
* Clean up modal stay datepicker to disable today on date selection
* Improve order summary availability display
* Unhide clear dates button in stay modal (event type)
## v1.0.1 (Stay filter hotfix)
Fixed reverseOrder for stay filters in center directory
## v1.0.0 (Stay types, Multilingual translations & JS restructure enhancement)
* Stay types
* Multilingual translations
* JS restructure enhancement (move from Coffeescript to JavaScript)
* Gulp task to falls back to english translations
**Note:** Releases prior v1.0.0 were excluded from this list due to inconsistent change log \\(>\_<)/.
# Cryptocurrency Basics
[Português](https://www.gitbook.com/book/numundo/numundo-handbook/edit#) | [Español](https://www.gitbook.com/book/numundo/numundo-handbook/edit#)
## **Benefits of using cryptocurrency**
Cryptocurrency is borderless, relatively frictionless, peer-to-peer, and has extremely cheap transactions, offering the world a medium of exchange worthy of the networked 21st century. Compare this to high transaction fees often upwards of 10% fees currently taken by middlemen who do not share the value system of our network. These are banks, credit card processing companies, money transfer and remittance companies, international wire transfer services, and foreign exchange/conversion conversions.
Cryptocurrency is also thousands of times faster than 3-7 day time lags often associated with international payments. Remember the time before email, when we sent letters through the post? Cryptocurrency is “email for money”.
Cryptocurrencies are very different from government-issued currencies in that they are regulated by programmatic code, and not by bankers. Effectively, this means that no human can alter the money supply by printing more money. This protects individuals from inflation often associated with national currencies, notably in Venezuela and Zimbabwe today (two countries quickly adopting cryptocurrency as a way to store value).
## **How to buy cryptocurrency**
You can purchase cryptocurrency with your national currency through regulated exchanges. For Americans, the most common exchange is Coinbase. For Europeans, Kraken is a good solution.
Americans: Register for [Coinbase](https://www.coinbase.com/join/5939c375816b9905e3bd2e62). Use [our signup link](https://www.coinbase.com/join/5939c375816b9905e3bd2e62) to get $10 of free bitcoin! You can purchase common cryptocurrencies by connecting your bank account to your Coinbase account.
Global: Register for [Kraken](https://www.kraken.com/).
**How to use your crypto wallet to send cryptocurrency**
Every wallet has a public key and a private key. A public key is like your email address, which you give out to people so they can send you currency. In order to send someone else cryptocurrency, you need their public key. A Bitcoin wallet can send and receive Bitcoin, and an Ethereum wallet can send and receive Ether and “[Ethereum tokens](https://cointelegraph.com/explained/erc-20-tokens-explained)”. Bitcoin and Ether are two major cryptocurrencies, but there are thousands in circulation today. Always make sure that you send the correct currency to its corresponding wallet. Sending a small test first is a good way to do this.
A private key is like a PIN or a password. Never give this out to anyone, and don't lose it. Keep it in a safe place, like you would store cash. Don't save it directly onto your computer. If anyone gets ahold of it, they can take all your cryptocurrency.
You can also order a [Bitcoin Debit card](https://www.shiftpayments.com/card) to spend your Bitcoin anywhere in the world that accepts Visa.
## **Further reading:**
[**Beginner’s guide to cryptocurrencies**](https://cryptominded.com/starters-guide-cryptocurrencies/)
[**Bitcoin white paper**](https://bitcoin.org/bitcoin.pdf) (the document that started it all!)\
# Get Involved
[Português](https://translate.google.com/translate?hl=en\&sl=en\&tl=pt\&u=https%3A%2F%2Fhandbook.numundo.org%2Fget-involved.html) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2Fget-involved.html)
NuMundo is both a [progressive movement and an organization](/about-numundo#numundo-a-movement-and-organization), and there are many ways to get involved and help us grow!
## These are the primary ways to get involved on a deeper level:
* Use your energy to help us build the platform. Check out current [open positions.](/get-involved/work-with-us/open-positions)
* Help grow the network by [becoming an ambassador](/get-involved/become-an-ambassador).
* **Invest in us!**
* **Become an advisor**
# Work with Us
## Work with Us
[Português](https://translate.google.com/translate?hl=en\&sl=en\&tl=pt\&u=https%3A%2F%2Fhandbook.numundo.org%2Fwork-with-us.html) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2Fwork-with-us.html)
NuMundo has been built by a mostly volunteer team of developers, designers, project managers and copywriters. We aspire to be a [responsive organization](http://www.responsive.org/manifesto/), by valuing purpose over profit, networks over hierarchies, empowering over controlling, experimentation over planning, and transparency over privacy. We are creating this project because our hearts are in it, and at the same time we are working towards making it financially sustainable.
We are always looking for people who believe in our mission to support this project with their time, energy, and expertise.
### Compensation
We use a [Dynamic Equity system](https://slicingpie.com/how-to-use-a-dynamic-equity-split-program-so-everyone-gets-what-they-deserve/) to honor ourselves for our time, so everyone who has worked with us for at least a year owns a little bit of the company. We are sometimes able to offer small stipends for certain kinds of work. Perks of working with us can include tickets to festivals and conferences (such as [Bioneers](http://www.bioneers.org/), [Envision](http://envisionfestival.com/), and the [North American Permaculture Convergence](http://northamericanpermaculture.org/)), team retreats at gorgeous impact centers like [Finca Morpho](https://numundo.org/center/costa-rica/finca-morpho) in Costa Rica, and earning our very own cryptocurrency NuCoin, which can be used to stay at impact centers in our Costa Rican network, and to hire us as consultants, designers, developers, or marketers for your project!
Interested to learn more? Read about [how our global team functions](/get-involved/work-with-us/how-we-work) and check out our current [Open Positions](/get-involved/work-with-us/open-positions).
# How we Work
[Português](https://translate.google.com/translate?hl=en\&sl=en\&tl=pt\&u=https%3A%2F%2Fhandbook.numundo.org%2Fwork-with-us%2Fhow-we-work.html) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2Fwork-with-us%2Fhow-we-work.html)
Below are some of the tools and processes we use to operate as a remote team:
* Task Management System: [Asana](http://asana.com/)
* Code Base: [GitHub](http://www.github.com)
* Virtual Office/Chatroom for everyday communication: [Slack](https://slack.com/)
* Virtual Meetings System: [Zoom](https://zoom.us/)
* Collaborative Document System: Google Drive
* Graphic & Video File Storage System: [DropBox](https://www.dropbox.com/)
* Time-tracking System: [Toggl](https://www.toggl.com/)
* Customer Relations Management: [Hubspot](https://www.hubspot.com/)
* Equity & Ownership: Dynamic equity compensation system (Based on [Slicing Pie](http://www.slicingpie.com/))
* Meetings: On the first Monday of each month, the core team meets to discuss objectives and goals for the month. Each "circle" (business development, product, marketing, organizational development) has coordination meetings weekly.
# Open Positions
[Português](https://translate.google.com/translate?hl=en\&sl=en\&tl=pt\&u=https%3A%2F%2Fhandbook.numundo.org%2Fwork-with-us%2Fopen-positions.html) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2Fwork-with-us%2Fopen-positions.html)
## Software Engineers
We need everything from junior engineers that can help with simple dev tasks and QA to more senior front and back-end engineers, as well as blockchain specialists. Learn more [here](/get-involved/work-with-us/open-positions/full-stack-engineer), and feel free to reach out to lukas \[at] numundo.org if you have any questions about helping out in the engineering department.
## Growth Hacker
We are looking for someone to help grow the NuMundo network in a cross-funtional role as a growth hacker. Learn more about this role [here](/get-involved/work-with-us/open-positions/growth-hacker), or reach out to david \[at] numundo.org if you are interested in this position.
# Revenue Officer
[Português](https://translate.google.com/translate?hl=en\&sl=en\&tl=pt\&u=https%3A%2F%2Fhandbook.numundo.org%2Fwork-with-us%2Fopen-positions%2Frevenue-officer.html) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2Fwork-with-us%2Fopen-positions%2Frevenue-officer.html)
**Role Purpose**: Generate revenue.“The Revenue Officer is the senior leader who is directly responsible for leading sales and marketing to increase the company’s revenue.”
**Domains**: Revenue generation, Business strategy, sales, customer feedback cycle
**Context/Background**:
## **Responsibilities** (Subject to change as company evolves):
* Business Strategy & Development
* Assist in creation of relationships in Costa Rica with Impact Centers
* Act as a consultant to help the company prioritize high impact business goals.
* Work with core team members to craft a business strategy that will bring financial sustainability & growth to the company.
* Sales Strategy
* Develop sales strategy and train sales team
* Define sales cycle and create/map pipeline and funnel
* Implement sales strategy and
* Create feedback cycle and analyze/optimize leaks in funnel
* Act as consultant in product development in regards to feature prioritization, agile product development workflows, & UX beta program creation & management.
* Act as consultant in social media & marketing strategy while helping to prioritize traction verticals that reach larger audiences.
* Assist in Organizational Development & Operations
## Compensation
This position is unpaid. Please learn more about how compensation works currently in our organization [here](/get-involved/work-with-us/how-we-work).
## Apply
We are looking for someone with great communication and interpersonal skills who feels passionate about NuMundo's mission.
**If you are interested in this position, please send your resume to David Casey, david \[at] numundo.org.**
# Full-stack Engineer
[Português](https://translate.google.com/translate?hl=en\&sl=en\&tl=pt\&u=https%3A%2F%2Fhandbook.numundo.org%2Fwork-with-us%2Fopen-positions%2Ffull-stack-engineer.html) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2Fwork-with-us%2Fopen-positions%2Ffull-stack-engineer.html)
***NuMundo's technology team is building the web infrastructure for the transition to the next world. Our passionate and motivated international team of developers are answering the call of people around the world by leveraging modern communication technology to connect to life-transforming opportunities. We are building a two-sided platform to match individuals with experiences that change the way they live.***
*We’re looking for someone who meets the criteria below.*
**Very experienced in:**
* Node.js
* React.js
* Express
* Mongoose
* Pug Templating
* MongoDB
* Gulp
* Git
**Nice to have:**
Test Driven Development, Continuous Integration, Solidity, Blockchain Technology,AngularJS, Lodash, Moment.js, Server security, Nginx, AWS, Ubuntu Linux, Docker, Imgix, Stripe Payments API, Android, iOS, SASS/CSS3, Experience with UX / UI Design, WebTranslateit, Mixpanel, Analytics.
**You should reach out if you:**
* Are passionate about building technology to make the world a better place
* Have an understanding and passion for permaculture farms and holistic wellness education centers (aka: Impact Centers)
* Are driven and self-motivated to join a growing movement of regenerative living around the world.
* Have good communication skills.
* Have some experience working remotely with teams.
* Are eager to join a tight-knit team of world travelers and self-directed entrepreneurs working together to create the vision of NuMundo.
* Come with enthusiasm and creative ideas to bring to the building of a world-changing network.
* Work well in teams.
* Speak and write fluent english.
**Responsibilities:**
* Feature development
* Application maintenance
* Creating documentation around features and enhancing our application wiki
* Writing tests and integrating a test-driven development workflow
* Architecting the skeleton of the web application
* Bug fixes
* Managing translations and internationalisation of the application
Working with NuMundo comes with an incredible array of different perks such as joining us at amazing transformational festivals, conferences throughout the year, free/discounted stays at Impact Centers, in-person NuMundo work retreats in beautiful immersive locations and learning from a team of people who are experts in digital nomadism, trading their professional stays for skills at centers.
**Compensation:**
This position is paid, and begins with a 2-month trial period.
**Apply here:** [**https://goo.gl/forms/gEGxOPpRI0ZXPyuc2**](https://goo.gl/forms/gEGxOPpRI0ZXPyuc2)
# Social Media Intern
[Português](https://translate.google.com/translate?hl=en\&sl=en\&tl=pt\&u=https%3A%2F%2Fhandbook.numundo.org%2Fwork-with-us%2Fopen-positions%2Fmarketing-lead.html) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2Fwork-with-us%2Fopen-positions%2Fmarketing-lead.html)
## Description
The Social Media Intern will work directly with NuMundo’s Marketing Director to execute digital marketing tasks and strategies to achieve the company's outreach goals, through social media execution. This role is responsible for social media content creation, curation, influencer and media outreach, and working with photographers and videographers.
## Length of Term
August 2017 - August 2018, with option to continue as approved by the NuMundo Board.
A three month trial period will occur from August - October 2017. This is a time for role training and close review to ensure the intern can effectively carry out the job throughout the term length.
## Estimated Hours
15-20 hours/week
## Essential Functions
* Manage and build a legendary influencer network
* Responsible for all influencer outreach
* Manage and build our social media presence (Instagram, FB, twitter, blog)
* Solicit and write content for inbound marketing through NuMundo
* Collaborate and help aid on content development to ensure content alights with NuMundo brand and vision
* Participate in biweekly calls with Marketing Director
* Attend monthly All-Team calls and prepare a brief report of marketing activities for these meeting
* Help conceive and operate the social media strategy
* Social listening to broaden and guide where and how NuMundo should be active in Social Media
* Defining key measures to use to evaluate social media strategy effectiveness.
* Manage editorial calendar on Asana and finalize weekly publications with team
* Newsletter and blog management (1x month). Help source blog content, be responsible for writing newsletter content
* Graphic design & photography experience a plus
* Outreach to influential media outlets to get information about our platform placed in (news sites, adventure travel/eco-travel blogs), then generating content that can be posted to these places
* Attend NuMundo Company Retreats as able (often Retreat in February in Costa Rica)
## Desired Characteristics
* Familiarity with alternative organization structures (holacracy, sociocracy, etc.)
* Passion for alternative living, sustainability, movement building, and pioneering
* Ability to work quickly and set time limits around productivity/priority activities
* Degree of study or other training program in marketing
* Flexibility for travel
* Creative mind, friendly personality, go-getter spirit!
## Compensation
This position is unpaid.
## Apply
Please email us at with your resume if you are interested in this position.
# Growth hacker
[Português](https://translate.google.com/translate?hl=en\&sl=en\&tl=pt\&u=https%3A%2F%2Fhandbook.numundo.org%2Fwork-with-us%2Fopen-positions%2Fmarketing-lead.html) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2Fwork-with-us%2Fopen-positions%2Fmarketing-lead.html)
Help us grow the NuMundo network!
### **Jobs responsibilities**
\- Choosing (in collaboration with the entire team) which metrics/KPIs (Key Performance Indicators) to focus on. \
\- Coming up with ideas on how to grow those KPIs, and A/B test them. \
\- Analyzing the data and users’ feedback. \
\- Exchanging ideas/data/feedback with other departments in order to present results and make the product more user-centric. \
\- Driving traffic to the NuMundo platform, blog social media, etc.\
\- Prioritizing and optimizing growth channels. \
\- Scaling and automating the growth processes. \
\- Knowledgeable about referall marketing and being able to create viral growth.
### **Requirements**
\- Clear understanding of data, analytics, metrics and statistics. \
\- Having great customer relations skills and being focused on customer experience. \
\- A/B Testing and Data Analytics experience.\
\- Knowledge about both inbound and outbound marketing.\
\- Being performance and results-oriented.\
\- Being curious and creative in the pursuit of growth.\
\- Having experience with growth hackings tools such as [Optimizely](https://www.optimizely.com/) for A/B Testing, [MailChimp](https://mailchimp.com/) for email marketing campaigns, [HubSpot](http://www.hubspot.com/) for CRM, sales and marketing purposes, [Zapier](https://zapier.com/) to automate workflows.
## Compensation
This position is unpaid. Please learn more about how compensation works currently in our organization [here](/get-involved/work-with-us/how-we-work).
## Apply
We are looking for someone with great communication and interpersonal skills who feels passionate about NuMundo's mission.
**If you are interested in this position, please send your resume to David Casey, david \[at] numundo.org.**
# Become an Affiliate
[Português](https://translate.google.com/translate?hl=en\&sl=en\&tl=pt\&u=https%3A%2F%2Fhandbook.numundo.org%2Fbecome-an-affiliate.html) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2Fbecome-an-affiliate.html)
## What is an Affiliate?
Our Affiliates are our pollinators in the virtual world, helping us promote the NuMundo movement. Anyone who shares our passion for nature, holistic living, social and ecological projects, preserving indigenous wisdom, and the intention of building the Numundo community is welcome!
## What do Affiliates do?
Affiliates spread the NuMundo experience to the world, including our promotions, blog posts, stories and stays!
They lovingly encourage other people to sign up for the platform as a traveller. Affiliates use their existing network and social media presence to promote NuMundo with their unique referral link.
So you can post Numundo to your Facebook, tweet about it, advertise with a drone, use Snapchat or Instagram–just be creative and have fun!
## What do Affiliates get?
3.5% commission in cash on newly referred friends’ first time booking.
**Example:** *You refer a friend to sign up on NuMundo and they spend $200 on booking a stay. You receive $7 in NuMundo cash to your PayPal account.*
We will also run special contests with offers that includes NuMundo swag, travel hacking consultation, free tickets to select events, workshops and festivals and free stays at impact centers.
## How to join
Sign up now and start promoting and earning rewards today!
## SIGN UP HERE:
# Affiliate Manual
[Português](https://translate.google.com/translate?hl=en\&sl=en\&tl=pt\&u=https%3A%2F%2Fhandbook.numundo.org%2Fbecome-an-affiliate%2Fdashboard-guide.html) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2Fbecome-an-affiliate%2Fdashboard-guide.html)
## Instructions
Upon registering at , you will be directed to your affiliate dashboard (screenshot below for reference). This will give you access to your referral reports, social media sharing tools, and more. The most important features to look out for on this dashboard are your unique affiliate code and referral link.
Your referral link is essentially the NuMundo URL with your unique affiliate code attached to the end of the web address.
This end piece of code allows us to track your referrals on the backend so it is vital to include this part when sharing [numundo.org](http://numundo.org/) pages, if you want to be rewarded for your efforts.
If you prefer to watch a video demo of the affiliate program, instead of reading this guide, check out our [full video walk-through here.](https://youtu.be/9_zZ-BhGoWs)
## Custom Affiliate Linking
We recommend customizing your affiliate code by clicking "change code" (We suggest using something simple like your name).
By default the dashboard generates the homepage link for you, so if you want to promote a specific experience using your affiliate code, you'll have to take an extra step. You can create a custom referral link by clicking "change URL" on your dashboard and inputting the desired URL.
This will generate a special link with your newly customized affiliate code built in for tracking purposes. You can do this for any link on [numundo.org](http://numundo.org/), or just reset it to the default (homepage) for sharing purposes. Please refer to attached screenshot below for reference.
Click "Change Code" to customize your username and "Change URL" to generate custom referral links for specific landing page on [NuMundo.org](http://numundo.us3.list-manage1.com/track/click?u=872ace0fd63a26af8d75e2f49\&id=de91053aae\&e=78c1dee637).
### Please keep in mind the links can be generated for both numundo.org and our blog.numundo.org
If you have any other questions at all, please contact Bobby our Ambassador Manager at bobby \[at] numundo.org.
Thank you always for your support!
Happy affiliate linking and best of luck.
# Become an Ambassador
[Português](https://translate.google.com/translate?hl=en\&sl=en\&tl=pt\&u=https%3A%2F%2Fhandbook.numundo.org%2Fbecome-an-ambassador.html) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2Fbecome-an-ambassador.html)
The Ambassador Team is a fundamental piece of the NuMundo. Our ambassadors are the on-the-ground embodiment of the NuMundo network. This guide will help you to learn more about the Ambassador role, and how you can get involved.
## Why your contribution is important
Our core team, as well as our extended ambassador network, is currently working very hard to make this project sustainable. We believe in creating this network and giving visibility to projects as a way to attract knowledge and resources to help them amplify their impact, and also to show to the world that a sustainable way of life and traveling is possible.
The movement has become global and we are growing fairly quickly. Your energy is so needed to spread the word and help us to get to know the projects that are making a difference.
[**Apply to become an Ambassador today.**](https://goo.gl/forms/1O9bW6vyfxTiSSAw2)
Our Ambassador program is a very popular facet of our organization so please be patient as we get back to you.
# Ambassador Role
[Português](https://translate.google.com/translate?hl=en\&sl=en\&tl=pt\&u=https%3A%2F%2Fhandbook.numundo.org%2Fthe-ambassador-role.html) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2Fthe-ambassador-role.html)
The main purpose of the ambassador role is to be the voice and representation of NuMundo, encourage centers and people to join the movement, and highlight benefits and opportunities for them.
Our ambassadors or NuMundo pollinators perform the following tasks to contribute to the network’s growth:
* **Encourage people to sign up for the platform as a traveler.** They talk to people about NuMundo, share information on social media, and place promotional material in traveler’s hubs and impact centers.
* **Look for, identify, visit, evaluate, recruit and list potential Impact Centers** around the world to join our network.
* **Connect with and onboard impact centers into the network.** This includes phone calls, emails and providing support to the centers in the profile creation process and listing stays. It can Include translations.
* **Blog and share stories** about their own transformation story, projects they visit, and projects of their own that they’re developing. We encourage them to be active in creating and providing content for our blog.
* **Organize local NuMundo-related meetups** in their area, or represent NuMundo at local and regional events, such as conferences and festivals.
* **Maintain fluid communication with the ambassador team** through the Facebook group, mail, surveys and attendance to online training and periodic meetings.
* Ambassadors are also local contacts for the [Pathfinder’s program](https://numundo.org/matching) travelers and link between centers for sharing resources and knowledge.
* Ambassadors could also connect centers to encourage them to share sustainable practices and know- how.
Every Ambassador can potentially perform all these tasks, but it will depend on their training, background, and experience as well capacity and time available to take responsibilities.
# Ambassador Skills
[Português](https://translate.google.com/translate?hl=en\&sl=en\&tl=pt\&u=https%3A%2F%2Fhandbook.numundo.org%2Fambassador-skills.html) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2Fambassador-skills.html)
There are many skills involved in this role, but the core are the following 5. You can not only display but develop these skills with the support of our staff.
| **Skills** | **When?** |
| ------------------------ | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Communication** | Assertiveness is needed while writing the reach out mail and setting the timing for a visit or interview. You could see that persuasion is needed while presenting your suggestions about how NuMundo can benefit the project or impact center. You could also be a Community builder, helping the centers to connect with others and share the know- how. |
| **Leadership** | Getting in touch with new centers and creating events requires a level of confidence. Perseverance is need when centers don’t see the benefits of an online presence or need extra time to work on it. Conviction and empowerment is what keeps you connected to the movement, to the values that NuMundo wants to cultivate. |
| **Strategic Thinking** | An ambassador needs to be able to visualize opportunities, and leads as well of being organized with the tracking of centers and phases of the onboarding process they are in. |
| **Customer Orientation** | Our centers are our customers, building a relation based onEmpathy and Trust is what we want to achieve to be able to support their projects.We have many moments in which we need to be able to assist and collaborate with centers that don't have digital skills, being a Problem Solver for instance. |
| **Sales** | You are the facilitator of the onboarding process, so centers will need your help to visualize what they need and learn about our services and actions towards it. |
\
Other more technical skills you can practice are: Translations, video editing, interviewing, photography, copywriting- blog, digital marketing, business - project development, etc. If you'd like to get more involved by offering your skills in these area, take a look [here](/get-involved/work-with-us).
# Ambassador Support Team
[Português](https://translate.google.com/translate?hl=en\&sl=en\&tl=pt\&u=https%3A%2F%2Fhandbook.numundo.org%2Fambassador-support-team.html) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2Fambassador-support-team.html)
To support the work of our ambassadors, there are NuMundo staff focused on developing the conditions, materials, network and perks to make the onboarding and relations with centers clear and smooth.
These are the main areas the Ambassador Support Team works on:
**Communications:** This role is focused on keeping the ambassador team updated regarding news, advances and needs of the NuMundo project. This role is also the link to the core team and other NuMundo core areas.
**Networking Platform Development:** This role is focused on the development of an online platform for the ambassador community. This platform facilitates the ambassador experience and the administration of rewards and resources.
**Onboarding and Training:** This role provides information regarding the NuMundo organization and ambassador’s skill development support. This role also promotes instances for ambassador networking to meet and share experiences.
**Impact Center Lead development:** This role promote the connections within the ambassador team, the core NuMundo team, and impact centers. This role also makes sure you have proper understanding of the impact center onboarding process and flow.
These roles are the support in the different stages of the ambassadors cycle, from the application process, onboarding and training to the action, reward and feedback.
# Ambassador Perks
* Premium support on our affiliate program, in which you earn cash commissions on your referral's first booking.
* Access to training and development of new skills
* A space to practice different languages in a professional set up
* Access to the NuMundo global Network and their talent
* Access to communicate and write guest posts in our Transformational Times Blog (if you have your own sustainable project or you have a story to say, here is the place where you can let the world know)
* Introduction to impact centers around the world
* Opportunity of learning and generate work experience in a conscious startup, working with a multidisciplinary and multicultural team
* We recognize the work done, we also give references on Linkedin
* Community: Monthly virtual coffee
* Pathfinder session
* Consultancy exchange for own project development
# Ambassador Application
[Português](https://translate.google.com/translate?hl=en\&sl=en\&tl=pt\&u=https%3A%2F%2Fhandbook.numundo.org%2Fambassador-application-process.html) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2Fambassador-application-process.html)
Create an account on our Ambassador Network Platform and fill out our application telling us a little more about yourself. The entire process will take about 10-20 minutes depending on how much info you share with us.
Please keep in mind our Ambassador program is a very popular facet of NuMundo and we will do our best to get back to you in a timely manner!
**Apply today:**
# Ambassador Manual
## Ambassador Manual
The main purpose of the ambassador role is to be the voice and representation of NuMundo. You are the catalyst that encourages centers and people to join the movement by visiting, helping and the highlight benefits and opportunities for them. Thank you for being a part of the team!
Here you will find:
## Impact Centers and Onboarding process
Learn how to identity an impact center and its potential.
## Ambassador's Tool Box
Read through the Tool Box to find helpful scripts and tips that will guide you on your journey.
# Ambassador Toolbox
Thanks for getting to this point! You are already making it!
Here you will find everything you need to approach Impact Centers and spread the word, if there is some information that is not here that you would find helpful, please write to or to your Ambassador manager.
## How to become friends with Impact Centers and Onboard them
Marketing and sales may be an unknowing territory for many free spirits. But the truth is that if we want NuMundo and any other of our dear projects to flourish, we must jump onto the train and find the most effective way to communicate our message to the world. This document will give you a broad picture of how marketing and sales can become your allies in achieving your vision.
You can check the guide and interest tips for your call - visit [here](https://docs.google.com/document/d/1ZtoGflvETyrfHYU_C4g6GSh97CvCFJyYoMp9uNi04UA/edit?usp=sharing)(1)
## Ambassador’s tool-box:
This section contains everything you need to start getting in touch with Impact Centers that inspire you. Here you’ll find:
* Social Media sharing guide
* Reach out email template
* Phone call script
* Visiting protocol
* Interview guideline
* Booking system details
* Profile creation and listing guideline for center managers (DIY)
* Feedback forms (customer feedback form - Onboarding call feedback form)
## Social Media Sharing Guide - Spreading the word
^ *This material will be updated soon ^*
## Reaching out (Email template)
Here is an initial email template you can use to contact centers you are interested in visiting, and think would be a good fit for the network. It’s a good place to start, and we really encourage you to put your own spin on this, so your personality shines through.
Most importantly: personalize your email to the center!
Nothing sends an email to the “Trash” folder as quick as a copied and pasted, one-size-fits-all sales email.
Show the center that you’ve researched their offerings, you know the names of their staff, the dates of their upcoming events and the work they are doing in the world. And remember...you are not a salesperson, you are offering a free service to help centers grow!
That’s a pretty cool gift to give, so rock out, be confident and go visit some amazing places!
Check our [Center Outreach- Initial Email](https://docs.google.com/document/d/1_DMFr6LKRPuVuqxKskBFLKFwWsLNSFOlAPVJnUggkWc/edit?usp=sharing) template ( EN-ES- PT) (4)
## Onboarding call (scripts)
This is an [example phone call](https://docs.google.com/document/d/1DJKXkQV4_-ifWM-nbJCJ3O5mUljFKqeTuU-h7wOf4KQ/edit?usp=sharing)(EN- ES) (5) with a center who you think is a good fit for the site, and you’d like to go visit. This script is a framework that includes all the points we want to convey to the center- feel free to add your own flair and personality to it!
Going to visit centers is one of the most fun & meaningful things you can do in your role as an ambassador, so THANK YOU! Get out there, see some inspiring places, make connections and learn- that’s what it’s all about!
## Visit protocol
This protocol is to be used as a preparatory guide and checklist for ambassador visits to Impact Centers. In order to get the most out of each site visit to an impact center, an ambassador should utilize this document. This document is a part of the Ambassador training and Onboarding program, and is expected to evolve.
Before arriving:
* Send [email to impact center (template)](https://docs.google.com/document/d/1qcvnNutTPDvRc8ZY0DJcsvsDfjiI4qKjcCWJKT_vAlc/edit)(6)or arrange phone call to set up visit
* Bring NuMundo flyers and stickers to drop off at Impact Center
On-Site:
* Sit down with a founder/manager and [conduct an impact center interview](https://docs.google.com/document/d/17853MYSbUf5MeUtFhML-A_GSqfkOLq_NKcGP0jak-9Y/edit?usp=sharing)(7)
* Sit down with a founder/manager and create or improve their impact center profile on NuMundo.org
* Take quality photos of Impact Center(some ambassadors have a professional camera - DSLR, etc. and these photos are even more valuable. However iPhone photos will also be useful!)
* Make a social media post at the Impact Center (communicate with to get it circulated on NuMundo social media)
* Speak with on-site guests and volunteers as much as possible and tell them about NuMundo - if possible, arrange a 10-20 minute presentation to a group on-site in a community space
* Drop off NuMundo flyers/stickers at impact center
Post-Visit:
* Optional:Write a blog article about the visit to the center and include photos
* Follow up with your Impact Center 1 week after visit to ask if they are enjoying using the site, and to let them know you are available for any questions. (For questions you cannot answer, feel free to direct them to )
## Interview guideline
While you are at an Impact Center, organize to sit down and have a formal chat with the owner, manager, or person who deals with online management (website, social media, bookings). Be sure that the person who deals with volunteer positions, events management and/or booking overnight stays is also present. This interview can also be done by phone.
Conducting [this interview](https://docs.google.com/document/d/17853MYSbUf5MeUtFhML-A_GSqfkOLq_NKcGP0jak-9Y/edit?usp=sharing) is crucial when visiting or talking on the phone, it help us to acknowledge the center’s problems, their interactions, needs and feedback about the NuMundo platform, and to develop relationships and trust with our customers. Identifying pain points and needs are the highest priority in this meeting.
Take notes on your conversation, as they will be used the create their profile. You can send us insights and feedbacks and the status of your Onboarding process.
If there is time, this is also the moment when you will set up their center profile, and add any stays (retreats, workshops, volunteer positions, etc) that the center has. You will walk the manager through the process of creating their profile or give the guidelines for them to create their profile (see below “Profile creation and listing guideline for center managers, DIY).
## Booking System Details
From the results of your interview and your research on the center, you should have a good idea of what “Stays” the center has to upload to their profile. Below is an overview of our booking system . Please familiarize yourself with how it works so you can answer any center questions
!Uploading bookings is an essential part of making our platform useful to travelers, turning dreams to actuality and allowing transformational experiences to happen
to check the booking system details, fee and payment options available
(
8
)
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## Profile creation and listing guideline for center managers (DIY)
You can go through these guidelines to prepare the information that you need to create a center profile and list of experiences, you can also share a pdf with the center:
[Spanish version](https://docs.google.com/document/d/1kTAnjryOEDFCdcCciYUAoKIdBK9zlBiRvQZ2T49jt1A/edit?usp=sharing)
[English version](https://docs.google.com/document/d/1xOXyJFGojmnoXirFJPPdWK9CNL96owmrGmNv2hdUvbs/edit?usp=sharing)
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
## Feedback & Surveys
Have you found processes, features or bugs that can be improve?
You can report them directly to the team and also fill this feedback surveys:
* Regarding web features and technical issues→ go to [Survey (2016) Product Development Area](https://docs.google.com/a/ug.uchile.cl/forms/d/e/1FAIpQLSeQnPyyC_A5qZeXh0XallHiG6LKMZQqBQYnihryaXN8czgQQQ/viewform?c=0\&w=1)
* If you have feedback or ideas for improvement regarding the Onboarding process you can contact us, and submitted your call and feedback notes [in this folder.](https://drive.google.com/drive/folders/0B_1ggEZk-lfaTnUxQ2dfU0Z4NTA?usp=sharing)
* If you or the center you are helping are willing to share experiences about running a center and offer any wisdom to other centers about what it takes contact [david@numundo.org](mailto:daniela@numundo.org) or or you can add the contact information and topic of contribution in the [Center Founder Blog Contributor](https://docs.google.com/spreadsheets/d/1yJ4Py4V7RAt7tP8Cpuo63STXVfUhXjaYusQdkpRIePE/edit?usp=sharing)s
Need more assistance, want to give feedback, inspirations or love? Contact
THANK YOU! We’re infinitely grateful for being part of this journey!
# Impact Centers and Onboarding Process
## Impact Centers and Onboarding process
### What is an impact center? How to identify potential?
To be able to understand our Onboarding process, first we need to get around the concept of Impact center. We define it as a land based project that offers individual transformation, regenerative living education and strives to leave a positive local impact. An impact center could be an ecovillage, organic farm, yoga retreat center, biodiversity conservation project or even a hostel, as long as they meet the criteria:
* Earth Care: Their emphasis is on the whole-system sustainability and/or holistic health & well- being.
* Education: Provides retreats, workshops, courses and/or work-exchange or volunteering.
* Accommodation: Has the capacity to host individuals on- site for short or long term stays, the key is the educational engagement on the ground.
For example; "Pueblos Mancomunados" in Oaxaca is an alliance of 8 autonomous indigenous villages that have an ecotourism company called "Expediciones Sierra Norte". They have adobe-built lodges in each village, and their guides took us from village to village, explaining the plant life, the culture, history, and significant sites along the way. This could be classify as a (large!) impact center, because they are providing educational engagement and accommodation (not to mention home-grown food from their own farms!). If it's a homestay without the educational component, it's easy to define as not an impact center. If it's just a nature tour, it's a bit of a stretch, but if there is some cultural education involved (local native plants, history, food, etc.), especially related to local indigenous techniques of self-sufficiency and survival, then I'd say let's go for it full force.You could also find projects related to social justice, biodiversity conservation, permaculture, sisterhood, gender equality, animal sanctuary, etc. If they are able to provide stays, do educational work, and or show alternatives ways of sustainable - regenerational living to their communities, then they are in!
### The Onboarding process
As you know now, one of the main tasks that the ambassador performs is the Onboarding of centers. This is one of the favorite positions, because it allows you to travel, connect to projects, build your own network, and the satisfaction of giving guidance to a center and learn from their different realities.
In this section we are going to learn more about the details and phases of the Onboarding process; how you approach a center, how is the flow; and what are the tools available for me to do it.
To start you need to know that NuMundo has been built in 2 stages; the first one was more like a directory of centers, where the projects could create the center profile and get the visibility from the platform. NuMundo now has accomplished the second stage of the project; launching the booking tool, so there are currently 2 types of centers in the platform:
1. Centers that have only a center profile
2. Centers that have the center profile and stays or/ and events listed and ready to be booked
The objectives that the Onboarding process pursue in this moment is to bring more centers to the platform and inform and help to the centers that have only the center profile to list their events, courses, work trade, volunteer positions and stays.
Only when the center lists experiences, travelers will be able to book through the platform, and this center will contribute with the NuMundo project sustainability. So, it is really important to encourage that that all the centers to have their profile complete, including the listing.
The center profile creation and listing is free so they get visibility from day one; only when a booking happens, the credit card and administrative fee apply.
## The Onboarding flow:
The process of Onboarding can be perceived as a circular flow and include several steps. We pursue the creation of a relationship of trust between center and the representative (Ambassador) from the moment of the first contact to the feedback and follow up. You will be the link between their needs and the solutions that NuMundo and the network can offer, and therefore achieve mutual growth.
1. **Research:** Research the center you plan to onboard or the lead that has been assigned to you, make sure they fulfill the requirements, look for information online, on social media, comment in their FB, like and/or share their post if you feel like, read their blog, etc.It is a good way to kick things off, make your name be familiar to them and show them you know who they are and you care about what they are doing.
2. **Connect:** One of the things that will determine the way of approaching, is if you know this project and if you are or not in the area. You can call them up, write a follow up mail, or set a visit. Below you will find templates you can use and personalize according the situation. This step is critical, and will be crucial to prepare the call and visit.
**Here are some tips that have worked for us:**
* **Design a framework:** While studying this guide, you also may want to write your own script or summary. The important thing is that you understand the steps and visualize the optimal flow, so you can inspire the centers to move forward. At this stage, you can prepare questions for each center based on needs / struggles that you identify.
* **Create the right mindset:** Be confident in yourself, open, friendly and helpful. When you open a conversation, be careful; respect the space of the other, and above all listen.
* **Leave plenty of time:** I actually feel guilty about writing this point, because sometimes we want to make good use of the time and try to visit as many centers as we can when we are traveling. But assuming that everyone has the time to talk to a stranger, or have the connection to reply to an email within a certain time, or engage with a long conversation on the phone with the daily administrative and field work is just something we need to be flexible about. So, this is about perseverance building the relationship, trust and spaces. When that happens, you connect and help, it is worth the wait.
* **Listen:** and ask, this is the formula to be able to identify the struggles and connect.
You can Practice the Art of Compassionate Questioning and listening that we review in the guide [Sales, Skills training for free spirits](https://docs.google.com/document/d/1ZtoGflvETyrfHYU_C4g6GSh97CvCFJyYoMp9uNi04UA/edit?usp=sharing)(1).
A good enrollment conversation requires depth, and you need time to connect and go deep. You also need to leave enough time at the end to propose your services if it turns out they are a fit. Same if you visit, so you know everything is related.
1. **Guidance:** After you connect, ask, listen, you may know a lot more about the needs and struggles that the center is facing. To be able to help and visualize solutions, you need to know the products and the benefits that belonging to NuMundo and its network is going to offer them.This charity will help you to map solutions and alternatives, if in some moment you don’t remember the details or you have certain doubts about the information, you can always take notes and send a mail later to the center after asking the ambassador team for support.
2. **Onboarding:** Profile Creation and listing, this phase is about giving guidance regarding the setup of the profile and the listing, this include stays, work trade positions, events, etc. The level of guidance that you will give exclusively depends of the digital skills that the center’s manager or owner has, since the website is pretty intuitive. The idea is that they will able to administrate the profile after you help them to set it up, so it will be good if you can work on it while you visit. Otherwise, you can ask them to work on the information, and set it up on the phone or by mail, the process is longer this way but it gives you some time to check and work in an attractive redaction, photo edition and translation. We are encouraging to set the profile in Spanish as well, that way we can reach latino American travelers and centers.
You can practice in and check the information that is neededProfile creation and listing [guideline for center profile and listing](https://docs.google.com/document/d/1xOXyJFGojmnoXirFJPPdWK9CNL96owmrGmNv2hdUvbs/edit?usp=sharing)(2) (EN) and in[Spanish](https://docs.google.com/document/d/1kTAnjryOEDFCdcCciYUAoKIdBK9zlBiRvQZ2T49jt1A/edit?usp=sharing)(3)
1. Resources: After you set the profile or when you are making the follow up or recontact them, you can also share additional information that can be related to their current needs:
2. NuMundo [Amplify your impact Packages](https://numundo.org/amplify-your-impact)
3. NuMundo [badges](http://cdn.numundo.org/downloads/badges/numundo-badge-selection.zip)(website link buttons)
4. NuMundo Promotions
5. NuMundo Blog post
6. Information regarding NuMundo centers that share the same interest or pain
7. Additional from your own resources and Networking
You also can ask the center manager if they are willing to contribute with information regarding their path as center’s founder - manager, NuMundo’s blog, [Transformational Times](http://www.transformational-times.com) would like to begin using our media outlet as an open source platform of knowledge sharing between Impact Centers.
If they want to contribute with their knowledge, and write or give interviews about specific topics for community, project or land regeneration, you can write the information down in the [Center Founder Blog Contributors](https://docs.google.com/spreadsheets/d/1yJ4Py4V7RAt7tP8Cpuo63STXVfUhXjaYusQdkpRIePE/edit?usp=sharing).
1. Feedback: We believe that no process is finished without learning. In this case, the experience from our user, below you will find the forms to upload and report of your experience and the center’s owner’s perception.You can also tell us about the training material and the space of support you found in the core team. Without feedback, we really don’t know if the effort is working, what we need to improve, etc. So please don’t hesitate to send us a report of your connections or if you find opportunities for improvement.
2. Follow up: Yep, this is real friendship, it could be a plant too. The thing is that if you don't give attention or you don't water your plant, the relationship will be hard to maintain alive. So yes, when we onboard, we keep checking on the center and their advances, we also want to know their perception, experience, if they have received visitors through NuMundo, etc. That way we keep learning about their need and how we can help them and connect them to resources. So please keep an eye on them and keep us in the loop too
Thank you for taking the time to learn about NuMundo's Ambassador Program! You are a pivotal part of this ecosystem! If you have any questions or feel like we left something out, please contact or your Regional Ambassador.
# Invest in us!
[Português](https://translate.google.com/translate?hl=en\&sl=en\&tl=pt\&u=https%3A%2F%2Fhandbook.numundo.org%2Finvest-in-us.html) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2Finvest-in-us.html)
NuMundo is seeking aligned investment partners to grow a better world together.
Please email contact \[at] numundo.org for more information.
# Become an Advisor
[Português](https://translate.google.com/translate?hl=en\&sl=en\&tl=pt\&u=https%3A%2F%2Fhandbook.numundo.org%2Fbecome-an-advisor.html) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2Fbecome-an-advisor.html)
NuMundo is looking to connect with an advisor experienced in growing startup companies, specialized in product development and web monetization.
If this is you, we'd love to talk! contact \[at] numundo.org
# Downloads
[Português](https://translate.google.com/translate?hl=en\&sl=en\&tl=pt\&u=https%3A%2F%2Fhandbook.numundo.org%2Fdownloads.html) | [Español](https://translate.google.com/translate?hl=en\&sl=en\&tl=es\&u=https%3A%2F%2Fhandbook.numundo.org%2Fdownloads.html)
## NuMundo Logo
* Horizontal Logo (PNG | 1280x342px) - [Download](http://cdn.numundo.org/downloads/logo/NuMundo_logo_horizontal.png)
* Horizontal Logo (EPS/Vector) - [Download](http://cdn.numundo.org/downloads/logo/NuMundo_logo_horizontal.eps)
* Vertical Logo (PNG | 737x444px) - [Download](http://cdn.numundo.org/downloads/logo/NuMundo_logo_vertical.png)
## NuMundo Badges
You can download our badges and add them your website and link to our website, to your center or to your experience profile.
* NuMundo Badges Kit (6 Badges, PNG) - [Download](http://cdn.numundo.org/downloads/badges/numundo-badges.zip)
## NuMundo Center Badges
You can download our badges and add them your website on the upper corners (left or right variations) and link to your center or experience profile.
* NuMundo Center Badges Kit (10 Badges, PNG) - [Download](http://cdn.numundo.org/downloads/badges/numundo-center-badges.zip)