Ambassador Toolbox
Last updated
Last updated
Thanks for getting to this point! You are already making it!
Here you will find everything you need to approach Impact Centers and spread the word, if there is some information that is not here that you would find helpful, please write to or to your Ambassador manager.
Marketing and sales may be an unknowing territory for many free spirits. But the truth is that if we want NuMundo and any other of our dear projects to flourish, we must jump onto the train and find the most effective way to communicate our message to the world. This document will give you a broad picture of how marketing and sales can become your allies in achieving your vision.
You can check the guide and interest tips for your call - visit (1)
This section contains everything you need to start getting in touch with Impact Centers that inspire you. Here you’ll find:
Social Media sharing guide
Reach out email template
Phone call script
Visiting protocol
Interview guideline
Booking system details
Profile creation and listing guideline for center managers (DIY)
Feedback forms (customer feedback form - Onboarding call feedback form)
^ This material will be updated soon ^
Here is an initial email template you can use to contact centers you are interested in visiting, and think would be a good fit for the network. It’s a good place to start, and we really encourage you to put your own spin on this, so your personality shines through.
Most importantly: personalize your email to the center!
Nothing sends an email to the “Trash” folder as quick as a copied and pasted, one-size-fits-all sales email.
Show the center that you’ve researched their offerings, you know the names of their staff, the dates of their upcoming events and the work they are doing in the world. And remember...you are not a salesperson, you are offering a free service to help centers grow!
That’s a pretty cool gift to give, so rock out, be confident and go visit some amazing places!
Going to visit centers is one of the most fun & meaningful things you can do in your role as an ambassador, so THANK YOU! Get out there, see some inspiring places, make connections and learn- that’s what it’s all about!
This protocol is to be used as a preparatory guide and checklist for ambassador visits to Impact Centers. In order to get the most out of each site visit to an impact center, an ambassador should utilize this document. This document is a part of the Ambassador training and Onboarding program, and is expected to evolve.
Before arriving:
Bring NuMundo flyers and stickers to drop off at Impact Center
On-Site:
Sit down with a founder/manager and create or improve their impact center profile on NuMundo.org
Take quality photos of Impact Center(some ambassadors have a professional camera - DSLR, etc. and these photos are even more valuable. However iPhone photos will also be useful!)
Make a social media post at the Impact Center (communicate with katia@numundo.org to get it circulated on NuMundo social media)
Speak with on-site guests and volunteers as much as possible and tell them about NuMundo - if possible, arrange a 10-20 minute presentation to a group on-site in a community space
Drop off NuMundo flyers/stickers at impact center
Post-Visit:
Optional:Write a blog article about the visit to the center and include photos
While you are at an Impact Center, organize to sit down and have a formal chat with the owner, manager, or person who deals with online management (website, social media, bookings). Be sure that the person who deals with volunteer positions, events management and/or booking overnight stays is also present. This interview can also be done by phone.
Take notes on your conversation, as they will be used the create their profile. You can send us insights and feedbacks and the status of your Onboarding process.
If there is time, this is also the moment when you will set up their center profile, and add any stays (retreats, workshops, volunteer positions, etc) that the center has. You will walk the manager through the process of creating their profile or give the guidelines for them to create their profile (see below “Profile creation and listing guideline for center managers, DIY).
From the results of your interview and your research on the center, you should have a good idea of what “Stays” the center has to upload to their profile. Below is an overview of our booking system . Please familiarize yourself with how it works so you can answer any center questions
!Uploading bookings is an essential part of making our platform useful to travelers, turning dreams to actuality and allowing transformational experiences to happen
to check the booking system details, fee and payment options available
(
8
)
.
You can go through these guidelines to prepare the information that you need to create a center profile and list of experiences, you can also share a pdf with the center:
_______________________________________________________________________________________________
Have you found processes, features or bugs that can be improve?
You can report them directly to the team and also fill this feedback surveys:
THANK YOU! We’re infinitely grateful for being part of this journey!
Check our template ( EN-ES- PT) (4)
This is an (EN- ES) (5) with a center who you think is a good fit for the site, and you’d like to go visit. This script is a framework that includes all the points we want to convey to the center- feel free to add your own flair and personality to it!
Send (6)or arrange phone call to set up visit
Sit down with a founder/manager and (7)
Follow up with your Impact Center 1 week after visit to ask if they are enjoying using the site, and to let them know you are available for any questions. (For questions you cannot answer, feel free to direct them to )
Conducting is crucial when visiting or talking on the phone, it help us to acknowledge the center’s problems, their interactions, needs and feedback about the NuMundo platform, and to develop relationships and trust with our customers. Identifying pain points and needs are the highest priority in this meeting.
Regarding web features and technical issues→ go to
If you have feedback or ideas for improvement regarding the Onboarding process you can contact us, and submitted your call and feedback notes
If you or the center you are helping are willing to share experiences about running a center and offer any wisdom to other centers about what it takes contact or or you can add the contact information and topic of contribution in the s
Need more assistance, want to give feedback, inspirations or love? Contact